Trying to get in touch with you?

Hi SecuPress

I have been trying to contact you through several channels for a while now, but none of them are working:

• I have sent multiple emails to support – with no reply
• The chat on your website will not send messages, neither in Chrome nor Firefox
• My IP address has been banned by your own plugin, and when I try to unlock it via the form, I get the error: “This email address does not belong to an authorized role”

At the same time, I keep receiving your automated payment/renewal emails – so the system clearly recognizes me as a customer when it comes to billing, just not when I try to log in or reach support.

All I want is to renew my subscription. Could you please:

1. Remove the IP ban on my address
2. Help me renew my subscription

Is there a working channel I can use to reach an actual support agent?

Best regards

The page I need help with: [log in to see the link]