Trying to delete admin user

  • Resolved plevyjtl

    (@plevyjtl)


    6 months, 2 weeks ago

    I am trying to delete the admin user for security purposes. When I do that I get a message saying that doing so will affect Jetpack because the admin user is tied to Jetpack. So I have logged in with a different user account that is also an admin. When I try to connect that account to Jet pack I get a message that says “This WordPress.com account is already connected to another user on this site. Please login to another WordPress.com account to complete the connection.”

    I’m not sure what to do now. . . .

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    6 months, 2 weeks ago

    Hi there, @plevyjtl,

    The best solution is to transfer the Jetpack connection to the new admin user. First, ensure the new admin user has a WordPress.com account connected to your site. Then, follow the steps in this guide to transfer the Jetpack connection to the new user:

    https://jetpack.com/support/transfer-your-jetpack-connection-or-plan-to-another-user/

    <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>If you still need help handling this, please post your site URL here so we can have a look.</span> If you want to keep your contact information private, you can also use our contact form. If you choose to reach out directly, please include a link to this thread.

    Let me know how you get on!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    6 months, 1 week ago

    Hi there, @plevyjtl,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter plevyjtl

    (@plevyjtl)

    6 months, 1 week ago

    Thanks for following up. The people from Jetpack are trying to help. It’s not working but hopefully they will figure out what’s wrong. . . . .

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    6 months ago

    Hey @plevyjtl,

    Thanks for following up. The people from Jetpack are trying to help. It’s not working but hopefully they will figure out what’s wrong. . . . .

    Have you contacted us as Jetpack support also via email/ticket, or are you waiting for another reply from us on this forum? I am not sure I understood that 🙂 Thanks for getting back to me on this!

Viewing 4 replies - 1 through 4 (of 4 total)
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