Trying to connect to JetPack but getting this error

  • Resolved genofthenoobs

    (@genofthenoobs)


    8 years, 5 months ago

    I’m actually getting this error when trying to do multiple things in the Admin Dashboard, but JetPack is one of them. Any idea how to remedy this situation? Thanks!

    Warning: include(/home/mopattonsportsm/public_html/wp-admin/wp-includes/class-wp-config.php): failed to open stream: No such file or directory in /home/mopattonsportsm/public_html/wp-includes/load.php on line 8

    Warning: include(): Failed opening ‘/home/mopattonsportsm/public_html/wp-admin/wp-includes/class-wp-config.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/mopattonsportsm/public_html/wp-includes/load.php on line 8

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    8 years, 5 months ago

    – Try re-uploading this plugin from a fresh download.

    – if that does not work, I recommend asking in this dedicated support sub-forum for better results so its developers and users can help you with this:
    http://wordpress.org/support/plugin/jetpack

    Thread Starter genofthenoobs

    (@genofthenoobs)

    8 years, 5 months ago

    I’ve tried completely uninstalling and reinstalling the plugin, and it’s still giving me the error. Though for some reason, it’s not just Jetpack. I get the same error when I try to go to the Updates page, and when I try to change the mobile theme in WPTouch Pro.

    EDIT: I just posted over at the Jetpack forum too, so hopefully they have a way to fix it also. Though since it isn’t just Jetpack that is acting up, I hope someone here can help too. Thanks for the link though.

    Thread Starter genofthenoobs

    (@genofthenoobs)

    8 years, 5 months ago

    Actually scratch that, when I try to activate different addons in WPTouch Pro, it’s giving me the same error message. Somehow all of it is connected with that error.

    Moderator t-p

    (@t-p)

    8 years, 5 months ago

    – There is no such thing as “WPTouch Pro” in the WordPress plugin/theme dierctories:
    https://wordpress.org/themes/search/WPTouch%20Pro/
    https://wordpress.org/plugins/search.php?q=WPTouch+Pro

    – These forums are for free plugin/themes available in the WordPress plugin/theme directories. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products

    Thread Starter genofthenoobs

    (@genofthenoobs)

    8 years, 5 months ago

    Nevermind, I figured it out. I downloaded the latest version of WordPress, and copied the load.php in the wp_includes folder and replaced what I guess was a corrupt load.php file on my server and it corrected the issue.

    Moderator t-p

    (@t-p)

    8 years, 5 months ago

    Glad to know it 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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