Title: Try Again button not working as expected.
Last modified: October 12, 2020

---

# Try Again button not working as expected.

 *  Resolved [davidfranom](https://wordpress.org/support/users/davidfranom/)
 * (@davidfranom)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/try-again-button-not-working-as-expected/)
 * Hi, when a user wants to pay with the credit card option but enters wrong data,
   it is shown an error message and a button that says “Try again”. The thing is
   when you click on it, displays a new paypal window instead of the typical banner
   for credit cards. Is there a way to show the default banner when clicking “try
   again”, or maybe to hide that button?
 * PayPal express gateway is located in checkout page.
    -  This topic was modified 5 years, 7 months ago by [davidfranom](https://wordpress.org/support/users/davidfranom/).
    -  This topic was modified 5 years, 7 months ago by [davidfranom](https://wordpress.org/support/users/davidfranom/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftry-again-button-not-working-as-expected%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Siew](https://wordpress.org/support/users/kosiew/)
 * (@kosiew)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/try-again-button-not-working-as-expected/#post-13536518)
 * Hi there,
 * I want to make sure I understand you correctly.
    Are you saying the user clicks
   on PayPal Checkout and try to add new credit card but entered the wrong details?
 * When I tried the same, this is the error I see:
 * 
    Link to image: [https://d.pr/i/ldlMTL](https://d.pr/i/ldlMTL)
 *  Thread Starter [davidfranom](https://wordpress.org/support/users/davidfranom/)
 * (@davidfranom)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/try-again-button-not-working-as-expected/#post-13540455)
 * This is what i get:
 * Fill out the credit card form with wrong data:
    [https://snipboard.io/aLWjXK.jpg](https://snipboard.io/aLWjXK.jpg)
 * This is the error message.
    [https://snipboard.io/OH1gwN.jpg](https://snipboard.io/OH1gwN.jpg)
 * When I click on the Try again button:
    [https://snipboard.io/vD4c6S.jpg](https://snipboard.io/vD4c6S.jpg)
 * In this new form the user will have to fill out again fields like name,address,
   phone, etc. which were already taken by woocommerce, as you can see, in first
   image those fields were not required.
    My question is: can I get a form like 
   in first pic instead of the third one?
    -  This reply was modified 5 years, 7 months ago by [davidfranom](https://wordpress.org/support/users/davidfranom/).
 *  Plugin Contributor [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [5 years, 6 months ago](https://wordpress.org/support/topic/try-again-button-not-working-as-expected/#post-13568508)
 * Hey again!
 * The first form, if it fails, will default to sending you to PayPal to complete
   the checkout. This results in a different form, as you are seeing.
 * This is not something we can change in the plugin, this is how PayPal operates
   it if there is one failure on the Credit/Debit portion.
 * Hopefully that helps! Have a great one!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Try Again button not working as expected.’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-gateway-paypal-express-
   checkout_b298d1.svg)
 * [WooCommerce PayPal Checkout Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-express-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-express-checkout/reviews/)

## Tags

 * [credit card](https://wordpress.org/support/topic-tag/credit-card/)

 * 3 replies
 * 3 participants
 * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/try-again-button-not-working-as-expected/#post-13568508)
 * Status: resolved