true currency

  • Resolved dgenc

    (@dgenc)


    2 years, 3 months ago

    Hello, Im used currency manager. My default currency TRY but, Google Listing plugin Products are loading as EUR. Google is this reason why the products are rejected.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Gabriel B. a11n

    (@gabrielgsantana)

    2 years, 3 months ago

    Hi @dgenc

    Im used currency manager

    Could you please clarify what you mean here? Do you have a multi-currency plugin on your site?

    Also, I appreciate if you could share with us your System Status Report. You can get on your site’s dashboard, at WooCommerce > Status.

    Thank you.

    Thread Starter dgenc

    (@dgenc)

    2 years, 3 months ago

    Hello,

    I am using WOOCS – WooCommerce Currency Switcher plugin. It is possible to pay in TRY, USD and EUR on our site. My default currency TRY.

    The Google listing plugin sends the price of the products in EURO. That’s why google merchant is blocking me. (Incorrect currency warning.)

    
### WordPress Environment ###

WC Version: 6.0.0
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WC Blocks Version: ✔ 6.3.3
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maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: TRY ( TRY)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
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Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
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rated-3 (rated-3)
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Twitter: Disabled
Amazon: Disabled
Linkedin: Disabled
Paypal: Disabled
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Yahoo: Disabled
Vkontakte: Disabled

### Action Scheduler ###

Canceled: 1
Oldest: 2021-12-10 23:55:46 +0000
Newest: 2021-12-10 23:55:46 +0000

Complete: 99,692
Oldest: 2021-12-01 23:03:11 +0000
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Generated at: 2021-12-28 23:03:51 +03:00
    • This reply was modified 2 years, 3 months ago by dgenc.
    • This reply was modified 2 years, 3 months ago by dgenc.
    Thread Starter dgenc

    (@dgenc)

    2 years, 3 months ago

    Example problem product: https://disk.yandex.com.tr/i/Ws8MqrQasYx8Xw

    Feed sending EUR rate

    wbrubaker.a11n

    (@wbrubaker)

    2 years, 3 months ago

    Hi there,

    Google Listings & Ads uses the WooCommerce function named get_woocommerce_currency here: https://github.com/woocommerce/google-listings-and-ads/blob/1.9.0/src/Product/WCProductAdapter.php#L611

    You can see that function defined in WooCommerce here: https://github.com/woocommerce/woocommerce/blob/5.9.0/includes/wc-core-functions.php#L465

    You’ll notice that the return value is wrapped in a function call to apply_filters

    Because of this, it is my belief that the behavior you are experiencing is caused by something external to WooCommerce and Google Listings & Ads. If you are able to reproduce this under the following conditions:

    1. An unmodified, default WordPress theme such as Twenty Twenty or [Storefront](https://wordpress.org/themes/storefront/) active.
    2. No other plugins except for WooCommerce and Google Listings & Ads active.

    Please do let us know and we can take a closer look.

    We do understand that placing a site under those conditions may be disruptive. Many people maintain a staging copy of their site for exactly this purpose. That way, testing, and troubleshooting can be done on the staging copy without disrupting the operation of the live site. If your host does not provide an easy way to set up a staging site, you might want to use something like the WP Staging plugin (https://wordpress.org/plugins/wp-staging/) for this purpose.

    Thread Starter dgenc

    (@dgenc)

    2 years, 3 months ago

    I installed a copy of the site. I didn’t make any changes. I did not disable any plugins. He sent the products in TRY. What could be the problem?

    Jim W – a11n

    (@thracefulton)

    2 years, 3 months ago

    Hi @dgenc,

    Without more information on what’s causing the issue on the main site, it’s not clear why a copy of the site would send in the default currency without any changes.

    I would recommend following @wbrubaker’s recommendation above to test the main (live) site and determine if the issue lies with Google Listings & Ads (GLA) or with another plugin, this information will be an important first step to guide troubleshooting.

    The goal is to check if GLA sends the products in EUR with a default theme (Storefront), and nothing active besides WooCommerce and GLA active.

    Please give that a try and let us know what you find.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘true currency’ is closed to new replies.