Support » Fixing WordPress » Troubleshooting Empty Widget

  • Can someone give me some pointers on what I should be looking for to troubleshoot an empty custom widget in a custom theme? The widget works as it should on localhost and the development server. Moved to production and nothing – widget is there, but empty. All servers are using php 7.1, wordpress 4.82 and current versions of plugin, which is the Keyframe Woocommerce cart widget (which I know isn’t official, but I’ve used it on a number of sites and it’s always been fine.) Same version of Woocommerce on all sites as well. I’m just stumped. Thanks in advance.

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  • Moderator t-p

    (@t-p)

    plugin, which is the Keyframe Woocommerce cart widget (which I know isn’t official,

    – If this was a custom plugin, you may have to go back to your developer team and ask them.
    – For pro or commercial product support please contact the author directly on their site.
    – As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Thread Starter swcomm

    (@swcomm)

    It’s the strangest thing. The theme has 5 widget regions. On the production server, this particular widget works fine in every single widget region except the one I want it in. So I don’t think it’s the widget per se, it has to be the theme, altho because it works on other servers/installations using the same theme, I’m not even sure what I should be looking at to troubleshoot. No errors, just empty. Like the underlying query simply isn’t firing.

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