Title: Troubles….
Last modified: August 19, 2016

---

# Troubles….

 *  [ft2judy](https://wordpress.org/support/users/ft2judy/)
 * (@ft2judy)
 * [16 years, 9 months ago](https://wordpress.org/support/topic/troubles/)
 * [http://members.powweb.com/knowledgebase/read_article.bml?kbid=3415](http://members.powweb.com/knowledgebase/read_article.bml?kbid=3415)
 * Question/Problem
    Troubleshooting: My CGI script worked fine yesterday, but now
   it says it can’t find the path to my files. What happened?
 * Answer/Solution
 * As part of our ongoing system maintenance, we sometimes add new NetApp filer 
   devices to help improve the performance of customer Web sites. As a result of
   the new hardware, customer CGI scripts (Perl, PHP) and databases that use “real”
   directory paths will sometimes cease to work.
 * If you are using real directory paths (paths that start with “/hermes/webxx/”),
   you will need to replace them with the correct symbolic paths (“/home/users/web/”),
   which are fully compatible with our shared hosting architecture.
    ===========
   =============================
 * OK, my webhost has been working on this problem for over a month! All of my applications
   in php (including 2 WordPress blogs) are no longer working. I found what I believe
   is the answer in my host’s “support”. So my question is, where in WordPress do
   I go to change the path from “/hermes/webxx/” to “/home/users/web/”?
 * Here is the error message I get when I try to access my WordPress Blog:
 * Fatal error: Call to a member function on a non-object in /hermes/web01b/b2162/
   pow.ft2garden/htdocs/sinfonian/wp-settings.php on line 216
 * Also version is 2.6.1

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [16 years, 9 months ago](https://wordpress.org/support/topic/troubles/#post-1203728)
 * I’d suggest you speak to your hosting provider.
 *  Thread Starter [ft2judy](https://wordpress.org/support/users/ft2judy/)
 * (@ft2judy)
 * [16 years, 9 months ago](https://wordpress.org/support/topic/troubles/#post-1203744)
 * Oh I have… for about a month I’ve had a “support ticket” open, closed, re-opened,
   closed again, etc etc…. I can’t get a straight answer out of them for nothing!
   I am getting so fed up with them! I would accept their explanation that I had
   a “scripting problem” or a “corrupt database” if only 1 application failed. But
   I had 4 applications (2 WP blogs, 1 PHP Forum, and 1 Coppermine Gallery) all 
   fail at the same time (all php scripts using sql databases). These have been 
   running for 1 year and 8 months each. I had not changed a thing on them before
   they all crashed and started giving me error messages.
 * crazy thing is I even uploaded a backup zip copy of one of my blogs for them 
   to use and they said it was corrupt too! The backup was from last September… 
   so the copy I gave them was a year old so I know it wasn’t corrupt or the WP 
   blog wouldn’t have been working for the last year.
 * But which file in WP do I need to change the path in from “/hermes/webxx/” to“/
   home/users/web/” — I have searched the config and setting files but I can’t find“
   hermes” anywhere.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [16 years, 9 months ago](https://wordpress.org/support/topic/troubles/#post-1203760)
 * > But which file in WP do I need to change the path in from “/hermes/webxx/” 
   > to “/home/users/web/”
 * You won’t find it in any file. As I understand it, the absolute path is derived
   from a PHP predefined (magic) constant (`__FILE__`):
 * [http://uk2.php.net/manual/en/language.constants.predefined.php](http://uk2.php.net/manual/en/language.constants.predefined.php)
 * which means that your hosting provider needs to sort this out **properly** at
   their end.
 *  [iridiax](https://wordpress.org/support/users/iridiax/)
 * (@iridiax)
 * [16 years, 9 months ago](https://wordpress.org/support/topic/troubles/#post-1203789)
 * > OK, my webhost has been working on this problem for over a month! All of my
   > applications in php (including 2 WordPress blogs) are no longer working.
 * I’d recommend finding a new web host. I’ve had to do this more than once as service
   at a web host deteriorated.
 * [http://codex.wordpress.org/Moving_WordPress](http://codex.wordpress.org/Moving_WordPress)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Troubles….’ is closed to new replies.

## Tags

 * [paths](https://wordpress.org/support/topic-tag/paths/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [iridiax](https://wordpress.org/support/users/iridiax/)
 * Last activity: [16 years, 9 months ago](https://wordpress.org/support/topic/troubles/#post-1203789)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics