Hi @nascas, thanks for sharing these details, I can see how unexpected changes after an update can be quite disruptive, especially with translations and cart behavior. Let’s work through this together.
For the translation issue, it sounds like the language strings may not have updated correctly with the latest version. Could you try the following:
- Go to Dashboard > Updates and click “Update Translations”
- Then head to WooCommerce > Status > Tools and run “Install/Update translations”
- Clear any site and server cache if applicable
If you’re using custom translations via a plugin like Loco Translate, it’s worth checking if those strings need to be re-synced after the update: https://woocommerce.com/document/woocommerce-localization/
For the PayPal button text, if you’re using a separate PayPal plugin (like WooCommerce PayPal Payments), it may have its own translation files that also need updating.
Regarding the cart count briefly updating and reverting, that typically points to a caching or JavaScript conflict, especially with cart fragments. To narrow this down, could you run a quick conflict test:
- Temporarily switch to a default theme like Storefront
- Disable all plugins except WooCommerce
- Test the cart behavior again
If it works correctly, then re-enable plugins one by one to identify the conflict.
If the issue persists, please share your System Status Report via https://pastebin.com or https://gist.github.com so we can take a closer look. Looking forward to your findings.
Thread Starter
Rico
(@nascas)
Hi!
Thanks for your reply.
I checked Dashboard > Updates and WordPress says: “All translations are up to date.”
So this does not appear to be an outdated translation file issue. The problem seems to be that the “Shipment” string is not being translated correctly in the latest WooCommerce version, possibly due to a string/context/text-domain issue. I fixed this translation by adding a short PHP code but then I saw every other sites suffer from the same issue after WC being updated.
Paypal button does not have its own translation, the update caused the button not to be in slovenian language anymore. Like I said, all these problems were starting to show up after the update was inicitated. The same goes for the cart behaviour.
I’m managing 15+ sites and all are showing the same issues.
Do you still think disabling all plugins could solve this?
Have a nice day,
R
Hi there,
Thanks for your detailed reply I understand your concern, especially since you’re seeing this across multiple sites after the update.
I took some time to test this on my end, but I’m not able to replicate the issue. The “Shipment” text is translating correctly in my test environment, as shown here:
https://go.screenpal.com/watch/cOft6FnOCUd
This suggests that the issue may be caused by something specific to your site setup rather than a general WooCommerce issue.
Could you please confirm:
- Are you using a multilingual plugin, or is this a single-language site?
- Which plugin (if any) is handling translations?
At the moment, I suspect that the translation files may not be updating or loading correctly on your sites.
Also, could you please share your System Status Report which you can find via WooCommerce > Status Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Thread Starter
Rico
(@nascas)
Hi,
All of my sites are single-lingual.
Except for one site which uses licensed Polylang plugin.
But I assume that does not matter because they all have the same symptoms.
However, all of these sites have themes from the same provider.
Here’s the status report:
https://pastebin.com/MTKf1S3G
Thank you for your support.
R.
Hi there!
Thank you for sharing the system status report. I can see that your site is using Sl (Slovenščina), while I was testing with Sk (Slovenčina), and I’m able to replicate the issue with Slovenščina language.
For the “Shipment” string, I recommend submitting a GitHub report here so our developers can review and address it in a future release:
https://github.com/woocommerce/woocommerce
Regarding the PayPal buttons, please reach out to the support team for the WooCommerce PayPal Payments plugin, as they are best placed to investigate this further. You can create a support ticket here:
https://wordpress.org/support/plugin/woocommerce-paypal-payments/
As for the cart issue, could you please record a short video showing exactly what’s happening? That will help us better understand the behavior and try to replicate it on our end.
Thank you for your cooperation and understanding.
Thread Starter
Rico
(@nascas)
Hi,
Thank you.
I have never reported anything to a GitHub, I usually post the problem here on these forums. May I ask what’s the difference posting elsewhere?
By the way
As far the Paypal button – I’m sure this isn’t Paypal Payments plugin’s fault. I updated this plugin on my croatian website and the button remained translated. This lead me again to the ypur WC plugin causing the translation issues. Currently there is 10.4.4 version and everything works well.
By the way: croatian translation for ‘shipment” is working so far but I don’t want to update the WC plugin yet for the reasons explained below:
Cart issue is even worse than I thought. When you add the item – it actually doesn’t add it at all!
Here is the video:
https://limewire.com/?referrer=pq7i8xx7p2
No caching plugins here!
This is REALLY disturbing as buyers can’t add multiple items to the cart!
I have never experienced such behaviour. :/
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This reply was modified 2 months, 2 weeks ago by
Rico.
Thanks for the update @nascas.
I couldn’t quite navigate your site to the checkout page, and it seems the link you shared is the wrong one. Could you send the correct one with the uploaded video?
Looking forward to your response.
Thread Starter
Rico
(@nascas)
Hi!
Hm, that is strange indeed! I can open the video with no problems at the link above.
Here’s another one, I uploaded it somewhere else: https://streamable.com/9wf0i4
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This reply was modified 2 months, 1 week ago by Rico.
Hi there!
Thank you for sharing the video. I’ve reviewed it and tried to replicate the issue on my end, but I wasn’t able to reproduce it everything appears to be working fine on my site.
I also attempted to test this on your site using the link provided in the system status report. However, that site appears to be different from the one shown in your video, and I can see that the “Add to cart” button is not appearing there.
To assist you further, could you please share the exact site URL (the one shown in your video) so we can try to replicate the issue on your end? Also, please provide the system status report for that specific site.
Thread Starter
Rico
(@nascas)
Sure!
website on the video: http://www.mojprins.si
The same site with old WC plugin: http://www.pesty.hr
Status report is a different site, sorry for the confusion.
Hi there!
Thank you for sharing the site URL. I have tried to replicate the issue on your site http://www.mojprins.si/, and everything appears to be working fine on my end. Here is a screen recording showing it working correctly: https://go.screenpal.com/watch/cOfujnnOGZc
It might be possible that a browser extension or cached data is causing the issue on your end. Could you please try clearing your browser cache as well as any server-side cache, and then check the issue again?
Also, please try reproducing the issue in a private/incognito window.
Let us know if you still face the same issue.
Thread Starter
Rico
(@nascas)
Here, another browser – Firefox. Cleared everything (all the checkmarks were selected).
https://streamable.com/xwfzni
I didn’t use the incognito window because 99% of visitors does not even know what this is.
Clearly this is a WC or a theme issue. But like I said – older versions of WC are working good on the same themes.
Hi there!
Thank you for sharing the video again.
I’ve checked the issue on your site using both Chrome and Firefox, but I’m not able to replicate the problem on my end. Since I’m unable to reproduce it even on your site, it’s likely that the issue could be related to browser cache or a browser-specific behavior.
Could you please try checking the issue on a different device (such as a laptop or mobile phone) and see if it still occurs? I would also recommend testing it in an incognito/private window to rule out any browser extensions or cached data causing the issue.
Since you mentioned that the issue started appearing right after an update, and everything was working fine on the older version, it’s possible that a plugin or theme on your site may not be fully compatible with the latest WooCommerce version.
To help identify the root cause, I would first suggest contacting your hosting provider and asking them to clear any server-side cache. After that, please check the issue again.
If the problem still persists, the next step would be to run a conflict test. This involves deactivating all plugins except WooCommerce and switching to a default theme like Twenty Twenty-Five, then checking if the issue still occurs.
You can follow this guide for detailed steps:
https://woocommerce.com/document/how-to-test-for-conflicts/
I would recommend performing this conflict test on a staging site so your live site remains unaffected:
https://wordpress.org/plugins/wp-staging/
Please let us know what you find after testing.
Thread Starter
Rico
(@nascas)
Hm, did some more testing. On my iPhone the issues are still present. Weird.
However, on my other computer (laptop) everything seems to be working fine.
Except for the Shipping translation. This must be the update fault since it’s working normally on older versions.
Server does not use caching, I’ve checked that already.
This is really weird. You get the message that item has been added to the cart but the cart does not contain the added item.
Is there a way I can upload older version of WC and try it out?
Hi there!
Thanks for the update this actually helps narrow things down.
What you’re describing (works on one device but not another, and “added to cart” message appears but cart stays empty) usually points to a front-end or JavaScript issue rather than a WooCommerce version problem.
About using an older version: yes, you can roll back WooCommerce, but it is not recommended on a live site because it can cause database mismatches, cart/checkout issues, or order data inconsistencies. If you want to test it, the safest approach is to do it on a staging site first. Older versions can be downloaded from the official plugin repository:
https://wordpress.org/plugins/woocommerce/advanced/
First I would suggest you head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Next, please clear your browser cache and then check again. If the issue persists, you can try uploading an older version and see if you still face the same issue.
Also, if any performance or optimization plugins are active, temporarily disabling JS optimization (like minify/defer/delay JS) can help confirm if that’s the cause.
Let us know what you find.
