I finally took the advice in the Adespresso facebook group and just switched over from firing the pixel on my site by inserting it on the pages in a clunky manual plugin to using your Amazing plugin! I can’t believe how easy and fun it was to set up. Really a true pleasure to use
However, I am now having one major problem, it is reporting hundreds of dollars in purchases that haven’t been made. (one campaign reported $340 in a few minutes but the actual amount was probably less than $10 if anything at all)
When I go to to diagnostics in Facebook I see 2 errors:
1. Redundant Purchase events: Your pixel is sending purchase events on pages that don’t feature purchases. This is resulting in over-reporting of purchases. (…full details in screenshot https://goo.gl/ZBgTVK) CSV of reported links is here
2. Invalid Event Value Parameters:
One or more of your “AddToCart” events have invalid event value parameters.(…full details in screenshot https://goo.gl/ZBgTVK) CSV of report is here
Screenrecording with Pixel Helper and Console:
Here is a video of me going through the entire checkout with pixel helper and the console open. I don’t really know what to look for but everything looks good to my amateur eyes and the dollar amount is correct so I am not sure what is going wrong. I have been trying to contact Facebook to see if it is on their end but all my contacts seem to have run dry!
The only error that shows up in red (I think) is related to a checkbox that is intentionally hidden on the checkout form
I don’t have an adblocker, I confirmed that it is the same pixel id, debug mode is not on. Unfortunately I wont be able to make a test purchase with each of my plugins turned on or off, (I’d sooner go back to the old method of installing the pixel manually if that is the only way to fix this)
I am using Pixel caffeine version 2.0.2
I am using WordPress version 4.9.4
I am using woocommerce 3.2.6
Thanks so very much in advance!
The page I need help with: [log in to see the link]
- The topic ‘Trouble with purchase amount reporting’ is closed to new replies.