Support » Plugin: Klarna Payments for WooCommerce » Trouble with klarna payments.

  • Resolved atlefar

    (@atlefar)


    Hi there!
    I have a problem with klarna payments.

    The problem is that when customers buy something from my site, the order is not getting trough too klarna as it should. Klarna recieve the order, but it’s not getting activated so klarna withdraw money. We have to manually log in to klarna to do it all manually. We have talked too Klarna and WordPress today and Klarna blame WordPress, and WordPress blame klarna.

    So i don’t know where to go from here.
    Can someone please help me with this issue?

    Kind regards.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Krokedil

    (@krokedil)

    Hi atlefar,

    Do you have the Klarna Order Management plugin installed and active? Do you change the order status in WooCommerce to “Completed” when the order is done?

    Best Regards,
    Kristian Andersson

    Plugin Author Kristi at Klarna

    (@klarna)

    Closing this case as recent orders have successfully been captured via API, but if further support is needed please let us know.

Viewing 2 replies - 1 through 2 (of 2 total)
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