Title: Trouble Using Shortcode
Last modified: August 21, 2016

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# Trouble Using Shortcode

 *  [needinghelp678](https://wordpress.org/support/users/needinghelp678/)
 * (@needinghelp678)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/trouble-using-shortcode/)
 * Hello,
 * I recently downloaded the Email Before Download plugin and the two supporting
   plugins, but when I tried to use the shortcode and publish the page with the 
   shortcode on it, the page shows up blank without even the usual background website
   image.
 * Here is the shortcode I am using: [email-download download_id=”495″ contact_form_id
   =”494″]
 * [http://wordpress.org/extend/plugins/email-before-download/](http://wordpress.org/extend/plugins/email-before-download/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [andysotones](https://wordpress.org/support/users/andysotones/)
 * (@andysotones)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/trouble-using-shortcode/#post-3886342)
 * Hi ‘needinghelp678’,
 * I had the same issue. It turns out it stems from the new version of download 
   monitor. You need to download the old version, which is mentioned in a lot of
   the other recent posts, and install it.
 * It’s working perfectly for me now.
 * Good luck,
 * Andy
 *  Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * (@mandsconsulting)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/trouble-using-shortcode/#post-3886351)
 * First of all, thank you Andy for jumping in and offering a solution. You are 
   also correct. The current version of Download Monitor (1.0.1) is currently incompatible
   with EBD.
 * needinghelp678, If you are using that version of Download Monitor, please download
   the older version found here: [http://downloads.wordpress.org/plugin/download-monitor.3.3.6.zip](http://downloads.wordpress.org/plugin/download-monitor.3.3.6.zip).
   If you are still having issues with your shortcode, check out this sticky post(
   [http://wordpress.org/support/topic/plugin-email-before-download-sticky-getting-faster-support?replies=17](http://wordpress.org/support/topic/plugin-email-before-download-sticky-getting-faster-support?replies=17))
   and let us know how we can help.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Trouble Using Shortcode’ is closed to new replies.

 * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522)
 * [Email Before Download](https://wordpress.org/plugins/email-before-download/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-before-download/)
 * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/)
 * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/trouble-using-shortcode/#post-3886351)
 * Status: not resolved