Support » Plugin: WP Fusion Lite » Trouble syncing plugin to HubSpot

  • Resolved jasonjroque

    (@jasonjroque)


    When I try to authorize my HubSpot to this plugin, I received this error


    This site can’t be reached ********* took too long to respond.
    Try:

    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics
    ERR_CONNECTION_TIMED_OUT

    I have already generated an API key on HubSpot and can’t seem to get it to authorize.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author verygoodplugins

    (@verygoodplugins)

    Hey @jasonjroque ,

    You’re getting that error after going to HubSpot and clicking the Authorize button, yeah?

    HubSpot then redirects you back to your own site with several authorization parameters in the URL. It’s possible your site is blocking that request.

    You could try deactivating any security plugins temporarily to see if that lets you though. Also check your firewall to see if any requests are being blocked.

    Once you get connected you can turn your security back up, it only needs to do that as part of the initial connection.

    We are using this for an intranet site (for staging/testing purposes). Our site redirects to hubspot just fine, but when it tries to authorizes it shoots out that message.

    Is there a work around or something for this?

    Plugin Author verygoodplugins

    (@verygoodplugins)

    One thing is that HubSpot requires the redirect URL to be https://. So if your staging site is http://, it’s not going to connect.

    If it’s trying to go to the https:// version of your site, I’ve been able to edit the URL in the browser and remove the “s”, so it’s http://, then hit Enter to go to the URL.

    As long as WP Fusion can detect the &code= parameter in the URL it will be able to connect.

Viewing 3 replies - 1 through 3 (of 3 total)
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