Trouble Synching with Cloud

Resolved Corey Kretsinger
(@corey-kretsinger)

2 years, 6 months ago

All of my sites are getting similar error messages. When I manually synch a green checkmark appears, but often the error message just comes right back.

2021-10-23 19:03:16: Error occurred on last SpamFireWall check. Error: SpamFireWall database is outdated. Please, try to synchronize with the cloud.

CleanTalk, WP, and all plugins are completely up to date.

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author alexandergull
(@alexandergull)

2 years, 6 months ago

Hello @corey-kretsinger
I’ve passed this to the developer, we will contact you soon.

npf Marketing Services
(@npf-marketing-services)

2 years, 6 months ago

Me too. It’s actually been happening for a few weeks.

Plugin Author alexandergull
(@alexandergull)

2 years, 6 months ago

Hi, @npf-marketing-services, what is your site name?

npf Marketing Services
(@npf-marketing-services)

2 years, 6 months ago

greencubestech.com, unipowerco.com, solitrondevices.com and friendsofthesouthdowns.org.uk all suffer from it.

I have noticed that with several attempt I can get them to sync so my feeling is that it’s a timing issue. They are all OK at the moment.

Plugin Author alexandergull
(@alexandergull)

2 years, 6 months ago

@npf-marketing-services please, open the new topic if the issue is faced again.

Artyom Davydov
(@sartemd174)

2 years, 6 months ago

Hello,

Also we can recommend you to contact with your hosting and ask about connecting issues with these ips:
https://cleantalk.org/help/cleantalk-servers-ip-addresses

Thread Starter Corey Kretsinger
(@corey-kretsinger)

2 years, 5 months ago

Hi,

I am my own host. I’ve whitelisted the IP’s. It’s doing the same thing it was.

Plugin Support sergecleantalk
(@sergecleantalk)

2 years, 5 months ago

Could you check your web server logs? Are there any connection errors?

Plugin Support katereji
(@katereji)

2 years, 5 months ago

Hello @corey-kretsinger.
We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 9 replies - 1 through 9 (of 9 total)

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