Support » Plugin: Easy Digital Downloads » trouble retrieving payment receipt.

  • Resolved lornalily


    Hello Pippin,

    Hoping you can tell me why I got this error message on my congratulations page, which shows after a successful purchase, in EDD that says – Sorry, trouble retrieving payment receipt.

    This below, is a bit of the html code on the congratulations page where the receipt code is pasted below it.

    Just enter <span style=”color: #ff00ff;”>eBook</span> into the referral code section to get 10% off any purchase for the next 48hours.



    hope you can help, I have doubled up the post, hope you don’t mind, just can’t believe I’m still stumbling around between paypal and multiple plugin’s. Just me I guess.


Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Pippin Williamson


    What version of EDD are you using now?

    Hi Pippin,

    I was using but I upgraded in response to your question to and it has fixed it. Thanks.

    One other questions, is there anyway to neaten the recipes up so it doesn’t have massive spaces between the line on it?

    Thank you πŸ™‚

    Plugin Author Pippin Williamson



    Provide a link to the recipes page and I can answer that πŸ™‚

    Oops I meant receipt page πŸ™‚

    Here is the link.

    Not sure if you can visit that page unless you buy …? πŸ˜‰

    Thanks Lorna

    I have a screen shot of page.
    and a screen shot of html of page if you want me to paste them in?

    Plugin Author Pippin Williamson


    Can you create a 0.00 product for me to test with?

    Sure thing – it’s set to 0 now so won’t break the bank πŸ™‚

    Plugin Author Pippin Williamson


    Great, thanks!

    Add this to your theme’s CSS:

    table#edd_purchase_receipt_products li {
        height: auto;
        margin: 0 0 5px;

    Thanks Pippin!

    I am not sure where the css is but I will get my cousin to do it.

    Appreciate your help πŸ™‚


    Hey I found the css, (saves waiting months for my cousin πŸ™‚

    Can I paste the above code anywhere in it ? or do I find the purchase receipt code, (back it up) and then replace it with your code?


    Plugin Author Pippin Williamson


    Scroll to the bottom and paste it there. Do not replace anything, just add my code to it.



    Hey Pippin,

    Thank you very much for resolving this for me πŸ™‚

Viewing 11 replies - 1 through 11 (of 11 total)
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