Title: trouble retrieving emails
Last modified: August 21, 2016

---

# trouble retrieving emails

 *  Resolved [Dalia](https://wordpress.org/support/users/daliabanerjeeinmarsatcom/)
 * (@daliabanerjeeinmarsatcom)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/trouble-retrieving-emails/)
 * Hi,
 * I’m using the latest version of postie (v1.5.17) with wordpress 3.7.1 multisite
   setup.
 * I can successfully login to my mail server using IMAP-SSL, but even though there
   are unread emails present in my mailbox, postie never pulls them out.
 * Can anybody please let me know what might be going wrong here?
 * I’m printing the debug output here:-
 * Checking for mail manually with debug output
 * Starting mail fetch
 * Postie Version: 1.5.17
 * WordPres Version: 3.7.1
 * PHP Version: 5.3.3
 * OS: Linux myservername 2.6.32-358.23.2.el6.i686 #1 SMP Wed Oct 16 17:21:31 UTC
   2013 i686
 * Debug mode: On
 * Time: 2014-01-10 16:51:58 GMT
 * Error log:
 * Postie is in /var/www/html/wp-content/plugins/postie
 * Cron: On
 * Alternate Cron: Off
 * iconv: installed
 * imap: installed
 * mbstring: installed
 * wp_content_path: /var/www/html/wp-content
 * Connecting to myemailserver:993 (imap-ssl)
 * IMAP: connection string – {myemailserver:993/service=imap/ssl/notls/novalidate-
   cert}
 * IMAP: disabling GSSAPI
 * IMAP: connected
 * stdClass Object
    ( [flags] => 0 )
 * IMAP: closing connection
 * There are 0 messages to process
 * memory at start of e-mail processing:21493176
 * Array
    ( [add_meta] => no [admin_username] => dalia banerjee [allow_html_in_body]
   => 1 [allow_html_in_subject] => 1 [allow_subject_in_mail] => 1 [audiotemplate]
   => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   audiotypes] => Array ( [0] => m4a [1] => mp3 [2] => ogg [3] => wav [4] => mpeg)
 *  [authorized_addresses] => Array
    ( )
 *  [banned_files_list] => Array
    ( )
 *  [confirmation_email] =>
    [convertnewline] => 0 [converturls] => 1 [custom_image_field]
   => 0 [default_post_category] => 1 [category_match] => 1 [default_post_tags] =
   > Array ( )
 *  [default_title] => Live From The Field
    [delete_mail_after_processing] => 0 [
   drop_signature] => 1 [filternewlines] => 1 [forward_rejected_mail] => 1 [icon_set]
   => silver [icon_size] => 32 [auto_gallery] => 0 [image_new_window] => [image_placeholder]
   => #img%# [images_append] => 1 [imagetemplate] => <div id=”attachment_{ID}” class
   =”wp-caption alignleft” style=”width: {MEDIUMWIDTH};”>[<img class=”size-medium wp-image-{ID}” title=”{TITLE}” alt=”{CAPTION}” src=”{MEDIUM}” /> ](https://wordpress.org/support/topic/trouble-retrieving-emails/{PAGELINK}?output_format=md)
   <p class=”wp-caption-text”>{CAPTION}</p></div> [imagetemplates] => Array ( [simple_link]
   => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   no_wrappers] => [<img src=”{THUMBNAIL}” alt=”{CAPTION}” title=”{CAPTION}” class=”attachment” />](https://wordpress.org/support/topic/trouble-retrieving-emails/{IMAGE}?output_format=md)[
   wordpress_default] => <div id=”attachment_{ID}” class=”wp-caption alignleft” 
   style=”width: {MEDIUMWIDTH};”>[<img class=”size-medium wp-image-{ID}” title=”{TITLE}” alt=”{CAPTION}” src=”{MEDIUM}” /> ](https://wordpress.org/support/topic/trouble-retrieving-emails/{PAGELINK}?output_format=md)
   <p class=”wp-caption-text”>{CAPTION}</p></div> [thumbnail_left] => <div style
   =”float:left;margin-right:10px;”>[<img src=”{THUMBNAIL}” alt=”{CAPTION}” title=”{CAPTION}” class=”attachment” />](https://wordpress.org/support/topic/trouble-retrieving-emails/{IMAGE}?output_format=md)
   </div> [thumbnail_right] => <div style=”float:right;margin-left:10px;”>[<img src=”{THUMBNAIL}” alt=”{CAPTION}” title=”{CAPTION}” class=”attachment” />](https://wordpress.org/support/topic/trouble-retrieving-emails/{IMAGE}?output_format=md)
   </div> [robert_felty] => <div style=”margin-right:10px;background:black;color:
   white;padding:2px; width:{MEDIUMWIDTH};float:left”>[<img src=”{MEDIUM}” alt=”{CAPTION}” title=”{CAPTION}” class=”attachment” />](https://wordpress.org/support/topic/trouble-retrieving-emails/{IMAGE}?output_format=md)
   <div style=”padding:.2em;text-align:left”>{CAPTION}</div></div> [postie_legacy]
   => <div class=”postie-image-div”>[<img src=”{THUMBNAIL}” alt=”{FILENAME}” title=”{FILENAME}” style=”border:none” class=”postie-image” />](https://wordpress.org/support/topic/trouble-retrieving-emails/{IMAGE}?output_format=md)
   </div> [custom] => )
 *  [input_protocol] => imap-ssl
    [interval] => manual [mail_server] => myemailserver[
   mail_server_port] => 993 [mail_userid] => myuserid [mail_password] => mypasswd[
   maxemails] => 0 [message_start] => :start [message_end] => :end [message_encoding]
   => UTF-8 [message_dequote] => 1 [post_status] => publish [prefer_text_type] =
   > plain [return_to_sender] => 0 [role_access] => Array ( )
 *  [selected_audiotemplate] => simple_link
    [selected_imagetemplate] => wordpress_default[
   selected_video1template] => simple_link [selected_video2template] => simple_link[
   shortcode] => 0 [sig_pattern_list] => Array ( [0] => –\s?[\r\n]? [1] => –\s [
   2] => — [3] => — )
 *  [smtp] => Array
    ( )
 *  [start_image_count_at_zero] => 0
    [supported_file_types] => Array ( [0] => application)
 *  [turn_authorization_off] => 0
    [time_offset] => 0 [video1template] => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   video1types] => Array ( [0] => mp4 [1] => mpeg4 [2] => 3gp [3] => 3gpp [4] =>
   3gpp2 [5] => 3gp2 [6] => mov [7] => mpeg [8] => quicktime )
 *  [video2template] => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)
   [
   video2types] => Array ( [0] => x-flv )
 *  [video1templates] => Array
    ( [simple_link] => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   small] => <object classid=”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase
   =”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”128″height=”96″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”128″ height=”96″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”128″ height=”110″ scale=”tofit”></embed> </object> [medium] => <object
   classid=”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”320″height=”240″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”320″ height=”240″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”320″ height=”260″ scale=”tofit”></embed> </object> [medium_widescreen]
   => <object classid=”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”480″height=”270″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”480″ height=”270″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”480″ height=”290″ scale=”tofit”></embed> </object> [large] => <object 
   classid=”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”480″height=”360″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”480″ height=”360″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”480″ height=”380″ scale=”tofit”></embed> </object> [large_widescreen] 
   => <object classid=”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”640″height=”360″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”640″ height=”360″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”640″ height=”380″ scale=”tofit”></embed> </object> [custom] => )
 *  [video2templates] => Array
    ( [simple_link] => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   small] => <object classid=”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase
   =”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”128″height=”96″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”128″ height=”96″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”128″ height=”110″></embed> </object> [medium] => <object classid=”clsid:
   02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”320″height=”240″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”320″ height=”240″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”320″ height=”260″></embed> </object> [medium_widescreen] => <object classid
   =”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”480″height=”270″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”480″ height=”270″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”480″ height=”290″></embed> </object> [large] => <object classid=”clsid:
   02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”480″height=”360″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”480″ height=”360″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”480″ height=”380″></embed> </object> [large_widescreen] => <object classid
   =”clsid:02BF25D5-8C17-4B23-BC80-D3488ABDDC6B” codebase=”[http://www.apple.com/qtactivex/qtplugin.cab&#8221](http://www.apple.com/qtactivex/qtplugin.cab&#8221);
   width=”640″height=”360″> <param name=”src” value=”{FILELINK}” /> <param name=”
   autoplay” value=”no” /> <param name=”controller” value=”true” /> <embed src=”{
   FILELINK}” width=”640″ height=”360″autoplay=”no” controller=”true” type=”video/
   quicktime” pluginspage=”[http://www.apple.com/quicktime/download/&#8221](http://www.apple.com/quicktime/download/&#8221);
   width=”640″ height=”380″></embed> </object> [flv_embed] => [flv:{FILELINK} 480
   270] [custom] => )
 *  [wrap_pre] => 1
    [featured_image] => 0 [email_tls] => 0 [post_format] => standard[
   post_type] => post [generaltemplates] => Array ( [postie_default] => [{ICON} {FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   simple_link] => [{FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)[
   custom] => )
 *  [generaltemplate] => [{ICON} {FILENAME}](https://wordpress.org/support/topic/trouble-retrieving-emails/{FILELINK}?output_format=md)
   [
   selected_generaltemplate] => postie_default [generate_thumbnails] => 1 )
 * Mail fetch complete, 0 emails
 * memory at end of e-mail processing:21493188
 * [http://wordpress.org/plugins/postie/](http://wordpress.org/plugins/postie/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/)
 * (@wayneallen-1)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/trouble-retrieving-emails/#post-4490104)
 * You are connecting with IMAP, can you try with POP and see if that works?
 *  Thread Starter [Dalia](https://wordpress.org/support/users/daliabanerjeeinmarsatcom/)
 * (@daliabanerjeeinmarsatcom)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/trouble-retrieving-emails/#post-4490119)
 * my email server doesn’t run POP. I’m using our company’s internal exchange server
   which only runs IMAP.
 *  Plugin Author [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/)
 * (@wayneallen-1)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/trouble-retrieving-emails/#post-4490235)
 * Unfortunately MS Exchange IMAP doesn’t work as well as it could.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘trouble retrieving emails’ is closed to new replies.

 * ![](https://ps.w.org/postie/assets/icon-256x256.png?rev=970083)
 * [Postie](https://wordpress.org/plugins/postie/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/postie/#faq)
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 * 3 replies
 * 2 participants
 * Last reply from: [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/trouble-retrieving-emails/#post-4490235)
 * Status: resolved