Title: Trouble loading WP knowledge base Last modified: June 10, 2017 --- # Trouble loading WP knowledge base * Resolved [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/) * I installed a fresh copy of WP. Trying to get the WP knowledge base plugin working but doesn’t want to load. I have setup a page with the code [kbe_knowledgebase] but still loads a main page from a template. I’m not too sure what I’m missing here? Any help would be appreciated. Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9216695) * So that I can help you, please could you reply with: * + The URL of your website > the page where you have the KB shortcode * + Screenshot of your KB Settings page * + Screenshot of the Page Editor for the page where you have the KB shortcode. * With these three things hopefully I can identify where the configuration error might be. * Thanks, Maeve * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9217896) * The page is not hosted only running locally on my computer running WAMP server. Does that matter? * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9218588) * Please try resaving permalink structure. Then if still not working, send the screenshots as requested. * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9219887) * Not sure I know how to do that.. Still kinda learning WordPress. Could you explain the process? * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9222075) * Settings > permalinks. * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9225324) * Here’s what my permalinks look like and my page. * ⌊page⌉⌊page⌉ ⌊image2⌉ - This reply was modified 8 years, 11 months ago by [sdeyoung](https://wordpress.org/support/users/sdeyoung/). * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9225762) * Images appear broken. * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9225857) * Something to do with the free hosting site I’m using. They work after visiting the site for some reason. Try this * [http://www.sdeyoung.byethost14.com/images/image2.jpg](http://www.sdeyoung.byethost14.com/images/image2.jpg) [http://www.sdeyoung.byethost14.com/images/image1.jpg](http://www.sdeyoung.byethost14.com/images/image1.jpg) * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [8 years, 11 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9225898) * Ok please try “Post Name” as the permalink structure type * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 10 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9227244) * Do I make these changes in the settings – permalinks? Choose custom structure? * [http://localhost/Wordpress/Post](http://localhost/Wordpress/Post) name * ? - This reply was modified 8 years, 10 months ago by [sdeyoung](https://wordpress.org/support/users/sdeyoung/). * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 10 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9229473) * Maybe I didn’t explain properly the first time. What I want is for the knowledge base page to load as the first page on the site. It really will only be 1 page. It’s for a work knowledge base. * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [8 years, 10 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9230010) * Permalinks… Go to Settings > Permalinks > and check the radio button that says“ Post name” > Save settings * To get your KB as front page: 1.) First get the KB working on the page you want. Once it’s working… 2.) Go to Settings > Reading > and assign the front page: * ![Assign front page in WordPress](https://i0.wp.com/codex.wordpress.org/images/ b/b2/static_front_page_setting.png?ssl=1) * Thread Starter [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * (@sdeyoung) * [8 years, 10 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9230872) * Tried that.. Here’s what I have for settings. No matter what I do I can’t seem to ditch that main theme. Is there a way to uninstall it? Also, could this be because I’m running WordPress locally that it’s not working? * [http://www.sdeyoung.byethost14.com/images/image1.jpg](http://www.sdeyoung.byethost14.com/images/image1.jpg) * [http://www.sdeyoung.byethost14.com/images/image2.jpg](http://www.sdeyoung.byethost14.com/images/image2.jpg) * [http://www.sdeyoung.byethost14.com/images/image3.jpg](http://www.sdeyoung.byethost14.com/images/image3.jpg) Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Trouble loading WP knowledge base’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-knowledgebase_c56559.svg) * [WordPress Knowledge base & Documentation Plugin - WP Knowledgebase](https://wordpress.org/plugins/wp-knowledgebase/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-knowledgebase/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-knowledgebase/) * [Active Topics](https://wordpress.org/support/plugin/wp-knowledgebase/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-knowledgebase/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-knowledgebase/reviews/) * 13 replies * 2 participants * Last reply from: [sdeyoung](https://wordpress.org/support/users/sdeyoung/) * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/trouble-loading-wp-knowledge-base/#post-9230872) * Status: resolved