Moderator
James Huff
(@macmanx)
Volunteer Moderator
It sounds like your account may have lost admin privileges for some reason.
Access your database via phpMyAdmin (most hosting providers offer this in their control panel), go to the wp_users table and find the row for your user_login . Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id . Set the value of this row to a:1:{s:13:"administrator";b:1;}
Thank you for responding, James. I made that change about 15 minutes ago and then restarted my computer, cleared the cache and tried again. Unfortunately, I got the same error message.
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Hm, that’s very odd.
Try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.
If that doesn’t resolve the issue, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue either, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.
James, I will pass that along to our web designer. I barely managed the first fix you suggested and now I am way out of my depth. In retrospect, I probably should have gone with wp hosting but I had already secured the domains and bought the hosting service at dreamhost before we commissioned the website. I hope it will work out and not require constant tweaking. Tim
Moderator
James Huff
(@macmanx)
Volunteer Moderator
Have you considered contacting DreamHost too? They have some top-notch WordPress support in my experience.
That is a good idea; I’ll do it. Thank you for your help.
