Title: Trouble Getting Started Last modified: August 1, 2018 --- # Trouble Getting Started * Resolved [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/) * I’m setting up Postie for the first time on ‘this’ site, then will go on to set it up on another. I tried, a while ago and without success to get it connecting to a gmail account. Now I’m trying to get it to connect to a local email account( on the same server as the web site). No joy. I’ve checked the settings by using them in an email client. Transferring them to Postie, saving them, then running‘ Test Config’ gives me a suspiciously slowly loading ‘Postie Settings’ page with the ‘Postie Configuration Test’ header, then nothing more. I can find no error message anywhere. I have tried connecting via sockets and cURL with no improvement. Any suggestions? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftrouble-getting-started-6%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10551301) * I tried setting up a connection on the second site (as mentioned above) and have no trouble establishing a connection to an email address on that server. I get a screen of php and WordPress config details followed by the ‘Clock’ details, email connection details and the correct # of waiting messages. * The problem therefore seems to be an error on rachaelrowe.com which is unhandled by Postie’s Configuration Test – making it difficult to debug and correct. * Thread Starter [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10556284) * Set up a subdomain with only a fresh install of WordPress and the Postie plugin. * Still no joy connecting to either a local (on the same server) email address OR a gmail address. * Any suggestions? * Thread Starter [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10556584) * I have received the following from the host’s support team: * > I have found the following error from the error logs ‘ Maximum execution time > of 120 seconds exceeded’, so I increased the Maximum execution time to 300 > for both your domain and subdomain. You can also edit this through the cPanel > >> Software >> MultiPHP INI Editor. And please check it out and let us know > if you will get any issues. > ——————————— > [03-Aug-2018 15:59:16 UTC] PHP Fatal error: Maximum execution > time of 120 seconds exceeded in /home/ihqxtua/public_html/rebuild/wp-content/ > plugins/postie/postie.class.php on line 1653 ============================== > === * This seems to relate to: * ``` function log_onscreen($data) { if (php_sapi_name() == "cli") { print( "$data\n"); } else { //flush the buffers while (ob_get_level() > 0) { ob_end_flush(); } print( "
" . htmlspecialchars($data) . "
\n"); } } ``` * Line 1653 is ob_end_flush(); * I don’t know whether that helps narrow the problem down or not. * Changing the time-out made no real difference (except that the Configuration Test ran longer before it returned only the two header lines) – “Postie Settings( v1.9.24)” and “Postie Configuration Test” * Plugin Author [Wayne Allen](https://wordpress.org/support/users/wayneallen-1/) * (@wayneallen-1) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10567885) * Thanks for the details. It is highly likely that your hosting company is blocking outbound connections on the port you have configured. If you have shell access this article provides some troubleshooting steps. [http://postieplugin.com/faq/postie-wont-connect-mailserver/](http://postieplugin.com/faq/postie-wont-connect-mailserver/) You can pass this along to your hosting company if you don’t have shell access. * Thread Starter [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10568155) * I specifically asked about anything that might need to be unblocked when I asked if they could shed any light on the problem. I’d be surprised if that didn’t prompt any thoughts. * On command line/terminal access I think I may have had a bit of a brain wobble and thought I needed terminal access at the actual server. Doh! After putting my brain back in gear I get: * **local server/pop gives:** * > derek@derek-kubuntu:~$ telnet mail.XXXXXXXXXXX.com 110 > Trying a.b.c.d… Connected > to XXXXXXXXXXX.com. Escape character is ‘^]’. +OK Dovecot ready. quit +OK Logging > out Connection closed by foreign host. * **Local server/imap gives:** * > derek@derek-kubuntu:~$ telnet mail.XXXXXXXXXXX.com 143 > Trying a.b.c.d… Connected > to XXXXXXXXXXX.com. Escape character is ‘^]’. * OK [CAPABILITY IMAP4rev1 LITERAL > + SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH > =LOGIN] Dovecot ready. C logout * BYE Logging out C OK Logout completed. Connection > closed by foreign host. * For gmail I get pages full of connection and certificate information that all look ok to me. * The obvious difference (with the local server) is that it replies “Dovecot” instead of POP or IMAP. * By ‘local’ I mean the same host that the wordpress site is on – as far as I’m aware it might not even be on the same server. TBH I don’t really mind whether I get it working from the ‘local’ host or from a Gmail account. Having fiddled, for most of yesterday and today, with the Jetpack offering (‘Post by Email’) I just want to stay away from it. This is a site that has been hacked once already( in a former Joomla guise) and still attracts the ‘wrong’ sort of visitor. I’d like to rename it but can’t because of what it is. I prefer to keep xmlrpc.php access locked down. * I’ll pass your link on to the host’s support team and see if it sparks any thoughts. * Thanks for the response. * Thread Starter [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10568361) * **Response from host’s support team:** * > Please note that these are the default email ports in the server we never blocked > 110, 993, 995 in our shared servers. So you may please contact with the plugins > support forum and provide the following error from your account. > ——————————- > [07-Aug-2018 08:57:00 UTC] PHP Fatal error: Maximum execution > time of 300 seconds exceeded in /home/xxxxxxx/public_html/wp-content/plugins/ > postie/postie.class.php on line 1653 [07-Aug-2018 08:57:00 UTC] PHP Warning: > Error while sending QUERY packet. PID=515 in /home/xxxxxxx/public_html/wp-includes/ > wp-db.php on line 1924 ================================ * Thread Starter [dday61](https://wordpress.org/support/users/dday61/) * (@dday61) * [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10568627) * More from the host’s support: * > We have found one error from your wordpress site and its should be fixed by > disabled zlib.output_compression on php.ini file in your account. and pasted > the error message as the following:- > ———————————- > Notice: ob_end_flush(): failed to send buffer of zlib output > compression (0) in /home/ihqxtua/public_html/wp-includes/functions.php on line > 3743 ================================== * I now get the expected response from the Configuration Test. I have, therefore maked the issue as resolved. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Trouble Getting Started’ is closed to new replies. * ![](https://ps.w.org/postie/assets/icon-256x256.png?rev=970083) * [Postie](https://wordpress.org/plugins/postie/) * [Frequently Asked Questions](https://wordpress.org/plugins/postie/#faq) * [Support Threads](https://wordpress.org/support/plugin/postie/) * [Active Topics](https://wordpress.org/support/plugin/postie/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/postie/unresolved/) * [Reviews](https://wordpress.org/support/plugin/postie/reviews/) ## Tags * [connecting](https://wordpress.org/support/topic-tag/connecting/) * [installing](https://wordpress.org/support/topic-tag/installing/) * 7 replies * 2 participants * Last reply from: [dday61](https://wordpress.org/support/users/dday61/) * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/trouble-getting-started-6/#post-10568627) * Status: resolved