Support » Plugin: IBM Watson Assistant » Trouble changing credential

  • Resolved jaimeabreujr

    (@jaimeabreujr)


    I was using the credentials of v1, now it is necessary to pass the url to v2. But whenever I try, normal change in the testo box, but when I click save it returns to old and gives the version error. I already uninstalled the plugin, deleted tables, cleared cache and nothing

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support intelahelp

    (@intelahelp)

    Hello @jaimeabreujr.

    Thanks for reaching out to us.
    To solve your problem we need extended information about your plugin installation and Watson Assistant credentials you are entering into plugin. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link. (sample screenshot) Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
    • Send email with description of your issue and attached file to help@intela.io

    Please note that we need both extended information file and Watson Assistant credentials. Don’t post them on the forum, send them to help@intela.io instead.

    If you have more questions, don’t hesitate to ask them.

    Plugin Support intelahelp

    (@intelahelp)

    Hello @jaimeabreujr.

    We haven’t heard from you recently.
    Do you still have any questions or need our assistance?
    We will gladly help you.

    The problem seems to have been on the hosting server. When I changed, he decided.

    Thank you!

    Plugin Support intelahelp

    (@intelahelp)

    You are very welcome!

Viewing 4 replies - 1 through 4 (of 4 total)
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