Support » Installing WordPress » Trouble accessing install.php

  • Hi,

    I’ve installed WordPress a few time before & not had any problems, but now I can’t get to the install.php screen, instead seeing a 404 error.

    I can access non-php file like readme.html, so the files have copied across OK.

    I’m not sure if I have entered the correct info into my wp-config file; on my hosting site I am given Domain, Server, Hostname, DB Name, & Password.

    Probably a stupid question, but what do I put for DB_USER?

    Or is there something else I’m doing wrong?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • esmi

    (@esmi)

    Forum Moderator

    If your wp-config.php info was wrong, you’d get a database connection error message – not a 404. Try re-uploading all files & folders from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Hi,

    Thanks for getting back to me.
    I tried deleting everything and reinstalling, but still getting the same 404.

    Is there anything else I might be able to try?

    esmi

    (@esmi)

    Forum Moderator

    All I can suggest is that you contact your hosts about this. It may be a server configuration issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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