Title: Trouble accessing customiser
Last modified: September 26, 2016

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# Trouble accessing customiser

 *  [sgfsarah](https://wordpress.org/support/users/sgfsarah/)
 * (@sgfsarah)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/trouble-accessing-customiser/)
 * I am trying to access the customiser for our site: stgregorysfoundation.org.uk/
   test/ and have got this error message several times: Fatal error: Allowed memory
   size of 41943040 bytes exhausted (tried to allocate 19456 bytes) in /home/fhlinux201/
   s/stgregorysfoundation.org.uk/user/htdocs/test/wp-admin/includes/template.php
   on line 290
 * Forgive me if it is obvious what I should do, but I’m not sure why I am getting
   the message or what I can do about it. Is the memory the message refers to the
   memory provided by our host meaning I need to upgrade our hosting package, or
   is it at the WordPress end?

Viewing 1 replies (of 1 total)

 *  Moderator [Kathryn Presner](https://wordpress.org/support/users/zoonini/)
 * (@zoonini)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/trouble-accessing-customiser/#post-8222796)
 * This error is coming from WordPress core, and not the theme.
 * You’ll find some good troubleshooting suggestions here in the main forum:
 * [https://wordpress.org/support/topic/fatal-error-allowed-memory-size-of-41943040-bytes-exhausted-6/](https://wordpress.org/support/topic/fatal-error-allowed-memory-size-of-41943040-bytes-exhausted-6/)

Viewing 1 replies (of 1 total)

The topic ‘Trouble accessing customiser’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Kathryn Presner](https://wordpress.org/support/users/zoonini/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/trouble-accessing-customiser/#post-8222796)
 * Status: not resolved