Viewing 5 replies - 1 through 5 (of 5 total)
  • Maria T


    Hello @muhammadfaisalashfaq – we really do apologize for the inconvenience this has caused.

    We’ll ask our development team to have a look and get back to you.

    Your patience is highly appreciated.

    Thank you!

    Thread Starter MFA


    Appreciate that, thanks! Looking forward



    Hi @muhammadfaisalashfaq

    You are welcome.

    We will get back to you as soon as we get a response from our developer.

    While waiting, I checked your site. It seems the site is being cached.

    It has WPO-Cache-Status: saving to cache. This could affect the popup settings.

    I would like to send a screenshot of the result but for your site security, could you please send us a message at our support website, so we can forward it to you?

    To submit one, please check the steps below:

    1. Go to
    2. Click Other Support
    3. Fill in the form
    4. Click SUBMIT

    Here’s a screen capture for your reference:

    Could you also try these steps for us?

    – Disable the Asset Caching in Popup Maker settings > Misc. Here’s what the settings will look:

    – Resave the popup settings.

    – Clear out any browser, WordPress (cache plugin), server, database, and CDN caches you have.

    – Retest using a private or incognito window with no active browser extensions.

    Note: If you’re using a database such as Redis or Memcache, could you please check for invalid cache errors?

    We hope that helps. Please let us know how it goes.

    Thank you.

    Thread Starter MFA


    I have sent you a message through other support form.

    I have also tried the steps but the targetted posts which I once selected are still not showing up.. neither the triggers..

    Maria T


    Hi @muhammadfaisalashfaq, thanks for letting us know.

    I’ve now forwarded your support ticket to my colleague and we’ll get back to you as soon as we can.

    Thank you for your patience!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Triggers and Targeting settings are lost/deleted’ is closed to new replies.