• Resolved spiirerichard

    (@spiirerichard)


    The new event trigger is not clear on how to use it.

    Is it possible to trigger an event with code?

    What I want is to have a click event on the webpage act as a trigger for the chatbot.

    Any help would be appreciated.

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  • Plugin Support kamiltidio

    (@kamiltidio)

    Hi!

    Thank you for writing in.
    With tracking you just simply need to use the API snippet to track an event that is already happening on a website.

    tidioChatApi.track(“eventname”);

    The eventname has to be swapped with the name of the event from your website.
    After the event happens for the first time – it will be visible in Tidio and you will be able to start an automation using the trigger called “new event”.

    I’ll be here in case of any further questions!

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