Title: Trigger based on clicks Last modified: September 15, 2025 --- # Trigger based on clicks * Resolved [sacommerce](https://wordpress.org/support/users/sacommerce/) * (@sacommerce) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/trigger-based-on-clicks/) * Hey, I was checking out the automation presets in Omnisend but couldn’t find one that’s based specifically on click events, like automatically sending follow- up emails to people who’ve already clicked links in previously sent emails. I know there should be engagement-based automations, but is there a preset or way to set this up so it triggers just from a click? * Thanks! Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [supportomnisend](https://wordpress.org/support/users/supportomnisend/) * (@supportomnisend) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/trigger-based-on-clicks/#post-18642009) * Hi [@sacommerce](https://wordpress.org/support/users/sacommerce/), * Thanks for your question — you’re right that engagement-based automations can be really powerful for following up with contacts who’ve already interacted with your emails. * At the moment, there aren’t preset workflows specifically for clicks, but you can set this up easily by creating a **custom automation**: * **1. Create a custom workflow** * Go to **Automations** → click **Create custom workflow** → select the trigger** Clicked on a message** (or **Opened message** if you prefer). * ![](https://i0.wp.com/downloads.intercomcdn.com/i/o/8ded161ba03a36c33c591b9605a19c255fb04c15/ 1718620806/d7bc6731f5b26162afec35b6b243/image.png?ssl=1) * **2. Use engagement triggers** * These triggers let you automate follow-up messages based on how customers interact with your previous campaigns or automation emails. For example, you can send a targeted follow-up only to those who clicked a certain link. * **3. Refine with trigger filters** * Once you select a trigger, you’ll have access to filters that help you narrow down exactly who should enter the flow. You can refine by: - Client app name (e.g., Gmail, Yahoo) - Client app language - Message channel (email, SMS, push) - Clicked URL (for “Clicked on message” trigger) - Device type (desktop, mobile, etc.) - Message ID or message title - Marketing activity name or type - Operating system (Android, Windows, macOS, etc.) * ![](https://i0.wp.com/downloads.intercomcdn.com/i/o/8ded161ba03a36c33c591b9605a19c255fb04c15/ 1718644173/03454d7ba0de56ff51bcc29355f3/chrome-capture-2025-09-10.gif?ssl=1) * **4. Set frequency** * For “Opened” and “Clicked” triggers, always set the frequency to **at least 1 day**. This ensures customers won’t get multiple follow-ups if they open or click more than once. * ![](https://i0.wp.com/downloads.intercomcdn.com/i/o/8ded161ba03a36c33c591b9605a19c255fb04c15/ 1708827909/1ce8b5b3385f06ea61bab255a500/image.png?ssl=1) * By tailoring automations this way, you can deliver personalized and timely follow- ups that build stronger connections with your audience.** If anything about setting this up feels unclear, please let us know — we’ll be happy to clarify.** * Thread Starter [sacommerce](https://wordpress.org/support/users/sacommerce/) * (@sacommerce) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/trigger-based-on-clicks/#post-18645037) * Hey, rhanks for the detailed reply and screenshots, that really clears it up! I didn’t realize where to find the clicked on message trigger and that it could be customized that much with all those filters. For now, that gives me what I need to start building. I might run into a few more questions as I piece everything together, especially once I layer in more conditions and follow-ups. Will drop a note here if anything gets confusing, appreciate the support! * Plugin Support [supportomnisend](https://wordpress.org/support/users/supportomnisend/) * (@supportomnisend) * [6 months, 3 weeks ago](https://wordpress.org/support/topic/trigger-based-on-clicks/#post-18646961) * Hi [@sacommerce](https://wordpress.org/support/users/sacommerce/), * I’m really glad to hear the explanation helped and that you now feel confident about where to find and use the Clicked on message trigger. It sounds like you’re set to start building your workflow and already thinking ahead about adding conditions and follow-ups, which is a great approach. * As you continue piecing everything together, don’t hesitate to drop another message if something feels unclear or doesn’t behave as expected. We’ll be here to make sure you have the clarity you need to keep moving forward smoothly. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Trigger based on clicks’ is closed to new replies. * ![](https://ps.w.org/omnisend-connect/assets/icon-256x256.gif?rev=3149930) * [Email Marketing for WooCommerce by Omnisend](https://wordpress.org/plugins/omnisend-connect/) * [Frequently Asked Questions](https://wordpress.org/plugins/omnisend-connect/#faq) * [Support Threads](https://wordpress.org/support/plugin/omnisend-connect/) * [Active Topics](https://wordpress.org/support/plugin/omnisend-connect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/omnisend-connect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/omnisend-connect/reviews/) * 3 replies * 2 participants * Last reply from: [supportomnisend](https://wordpress.org/support/users/supportomnisend/) * Last activity: [6 months, 3 weeks ago](https://wordpress.org/support/topic/trigger-based-on-clicks/#post-18646961) * Status: resolved