• Resolved Cristhian Bacusoy

    (@cristhianbh98)


    Hi, I getting the follow error in the users admin panel:

    Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in …\plugins\ultimate-member\includes\um-short-functions.php

    I tried to add more memory limit but that did not work, this is weird because I have others WordPess websites on the same server with the same wordpress version and the same ultimate member plugin version, and just only wordpress site have this error. I do not know what is causing this error. And I do have more allowed memory size (250M) that the one it is trying to allocate (0.2M) so I do not know why I am getting this error in first place.

    Anyone can help me in the right direction?

    Wordpress Version: 5.8.1
    UM Version: 2.2.5

    Regards

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cristhianbh98

    I suggest that you contact the hosting provider and see if they can find the root cause of this memory issue. Have you tried deactivating other plugins and leave UM as the only active plugin and see if the issue still occurs? Also, could you please provide the install info here? Please go to WP Admin > Ultimate Member > Settings > Install info.

    Regards,

    Thread Starter Cristhian Bacusoy

    (@cristhianbh98)

    I also tested it out on local and I got the same error, as I said before I have others wordpress website with the same wordpress version and UM version in the same hosting, I have a VPS, but just in only one wordpress website I am getting this error.

    I also tested leaving just UM actived and got the error.

    ### Begin Install Info ###
    
    ## Please include this information when posting support requests ##
    
    --- Site Info ---
    
    Site URL:					https://bli-us.com
    Home URL:					https://bli-us.com
    Multisite:					No
    
    --- Hosting Provider ---
    
    Host:						DBH: mysql.bli-us.com, SRV: bli-us.com
    
    --- User Browser ---
    
    Platform:                 Windows 
    Browser Name:             Chrome  
    Browser Version:          94.0.4606.61 
    User Agent String:        Mozilla/5.0 (Windows NT 10.0; Wi 
    			  n64; x64) AppleWebKit/537.36 (KH
                              TML, like Gecko) Chrome/94.0.460
                              6.61 Safari/537.36 Edg/94.0.992.
                              31
                              
    ---- Current User Details --
    
    Role: administrator
    
    --- WordPress Configurations ---
    
    Version:						5.8.1
    Language:					en_US
    Permalink Structure:			/%year%/%monthnum%/%day%/%postname%/
    Active Theme:				Hello Elementor Child 1.0
    Page On Front:				Home (#15)
    Page For Posts:				 (#0)
    ABSPATH:					/home/dh_eefede/bli-us.com/
    All Posts/Pages:				2
    WP Remote Post:           		wp_remote_post() works
    WP_DEBUG:                 			Disabled
    WP Table Prefix:          			Length: 10, Status: Acceptable
    Memory Limit:   				40MB
    
    --- UM Configurations ---
    
    Version:						2.2.5
    Upgraded From:            		2.1.17-alpha
    Current URL Method:			
    Cache User Profile:			Yes
    Generate Slugs on Directories:	Yes
    Force UTF-8 Encoding: 		No
    JS/CSS Compression: 			No
    Port Forwarding in URL: 		No
    Exclude CSS/JS on Home: 		No
    
    --- UM Pages Configuration ---
    
    User:						https://bli-us.com/user/
    Account:						https://bli-us.com/account/
    Members:					https://bli-us.com/members/
    Register:						https://bli-us.com/
    Login:						https://bli-us.com/login/
    Logout:						https://bli-us.com/logout/
    Password Reset:				https://bli-us.com/password-reset/
    
    --- UM Users Configuration ---
    
    Default New User Role: 		subscriber
    Profile Permalink Base:		user_login
    User Display Name:			field
    Force Name to Uppercase:		No
    Redirect author to profile: 		No
    Enable Members Directory:	No
    Use Gravatars: 				Yes
    Gravatar builtin image:		default
    	UM Avatar as blank Gravatar: 	No
    Require a strong password: 	On
    
    --- UM Access Configuration ---
    
    Panic Key: 								
    Global Site Access:						Site accessible to Everyone
    Backend Login Screen for Guests:			No
    Redirect to alternative login page:			
    Backend Register Screen for Guests:		No
    Redirect to alternative register page:		
    Access Control widget for Admins only: 		No
    Enable the Reset Password Limit:			No
    Blacklist Words: 							5
    
    --- UM Email Configurations ---
    
    Mail appears from:  			Bli-us
    Mail appears from address:  	no-reply@bli-us.com
    Use HTML for E-mails:   		Yes
    Account Welcome Email:  		Yes
    Account Activation Email:   	No
    Pending Review Email:   		No
    Account Approved Email: 		No
    Account Rejected Email: 		No
    Account Deactivated Email:  	Yes
    Account Deleted Email:  		Yes
    Password Reset Email:   		Yes
    Password Changed Email: 		Yes
    
    --- UM Total Users ---
    
    				All Users(361)
    administrator(3)
    subscriber(355)
    um_bli-us-admin(3)
    none(0)
    
    --- UM Roles ---
    
    				Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Group Leader (group_leader)
    Translator (translator)
    Customer (customer)
    Shop manager (shop_manager)
    Anonymous (anonymous)
    Bli-us Admin (um_bli-us-admin)
    
    --- UM Custom Templates ---
    
    				N/A
    
    --- UM Email HTML Templates ---
    
    				N/A
    
    --- Web Server Configurations ---
    
    PHP Version:              			7.4.12
    MySQL Version:            			5.7.29
    Web Server Info:          			Apache
    
    --- PHP Configurations ---
    
    PHP Memory Limit:         			256M
    PHP Upload Max Size:      			512M
    PHP Post Max Size:        			512M
    PHP Upload Max Filesize:  			512M
    PHP Time Limit:           			120
    PHP Max Input Vars:       			1000
    PHP Arg Separator:        			&
    PHP Allow URL File Open:  			Yes
    
    --- Web Server Extensions/Modules ---
    
    DISPLAY ERRORS:           			N/A
    FSOCKOPEN:                			Your server supports fsockopen.
    cURL:                     			Your server supports cURL.
    SOAP Client:              			Your server has the SOAP Client enabled.
    SUHOSIN:                  			Your server does not have SUHOSIN installed.
    GD Library:               			PHP GD library is installed on your web server.
    Mail:                     			PHP mail function exist on your web server.
    Exif:				          PHP Exif library is installed on your web server.
    
    --- Session Configurations ---
    
    Session:                  			Disabled
    Session Name:             			PHPSESSID
    Cookie Path:              			/
    Save Path:                			/tmp
    Use Cookies:              			On
    Use Only Cookies:         			On
    
    --- WordPress Active Plugins ---
    
    				Admin Menu Restriction: 1.0.4
    Advanced Custom Fields: 5.10.2
    BigBlueButton: 3.0.0-beta.4
    Code Snippets: 2.14.2
    Disable Embeds: 1.5.0
    DreamHost Panel Login: 1.0.0
    Elementor: 3.4.4
    Elementor Header & Footer Builder: 1.6.4
    Elementor Pro: 3.4.1
    Essential Addons for Elementor: 4.9.2
    Essential Addons for Elementor - Pro: 4.4.9
    Import and export users and customers: 1.18.2
    Insert PHP Code Snippet: 1.3.2
    IP2Location Redirection: 1.24.0
    IP2Location Tags: 2.10.7
    LearnDash LMS: 3.4.2.1
    LearnDash LMS - Elementor: 1.0.3
    LearnDash LMS - Paid Memberships Pro: 1.3.1
    Loco Translate: 2.5.3
    Paid Memberships Pro: 2.6.2
    Paid Memberships Pro - Cancel on Next Payment Date: 0.4
    Paid Memberships Pro - Register Helper Add On: 1.7
    Ultimate Member: 2.2.5
    User Role Editor: 4.60.2
    WooCommerce: 5.7.1
    WP Mail SMTP: 3.0.3
    
    ### End Install Info ###
    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cristhianbh98

    Sorry for the late response.

    Can you please try turning on the option “Disable pre-queries for restriction content logic (advanced)”?

    Please go to WP Admin > Ultimate Member > Settings > Misc.

    Regards,

    Thread Starter Cristhian Bacusoy

    (@cristhianbh98)

    Hi @champsupertramp

    I tested it out what you told me and unfortunately It didn’t work. Still got the same error.

    @cristhianbh98

    Test without your child-theme and use only the main “Hello Elementor” theme.

    Have you tested switching theme to a WP standard theme?

    Thread Starter Cristhian Bacusoy

    (@cristhianbh98)

    @missveronicatv
    Well I just tested it out and It didn’t work either :c. I just notice that this error appears with some users. What I mean is that when I’m in ther users admin page, some users are appears and others not, then I disable the UM plugin and enter in a specific user single admin page and then active the UM plugin, the user single admin menu stop working when is showing the avatar.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cristhianbh98

    How many form fields do you have in the Profile form?

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cristhianbh98

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    …Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
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