Seamless Donations
Tribute Gift Honoree email notification not working (4 posts)

  1. wildcatjrotcbooster
    Posted 1 year ago #

    I have tested the plugin by making several donations. The email to that the donor is working, but the additional email to notify someone that a tribute has been made in their name is not working. There are no errors in my error log.


  2. wildcatjrotcbooster
    Posted 1 year ago #

    The name of the honoree also does not show up in the donations area. The name of the honoree is also not on the email receipt (the email that works to the donor - not the notification receipt that does not work at all)

  3. wildcatjrotcbooster
    Posted 1 year ago #

    I reviewed the donations area and can see other information if I click on an individual record, but not in the screen view for donations. The Tribute information does not get exported with the other information. Neither the Honoree notification or the Entity notification are working, but the donor receipt notification email does work.

  4. nickiwest
    Posted 1 year ago #

    I believe it is the user's responsibility to send the acknowledgement that a donation has been received in honor/memory of someone. I have never found settings for a third-party notification email, so I don't believe that is a part of the functionality of this plugin.

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