Support » Plugin: Paid Memberships Pro » trial_period_days

  • Resolved danilucas



    I have a little problem with this wonderful plugin, or al least I think it is little 🙂

    I have this membership setup:

    Initial Payment: 57€
    Recurring subscritpion checked
    Billing amount 57€ per 1 year
    Billiung Cycle limit: 0
    Custom trial: Not checked
    (the rest options are not checked)

    I have realized that everything is working absolutely fine. But perhaps I am doing something wrong; because I am getting “trial_period_days”: “365” in the plan (And its supposed to be 0). The subscriptions appears as a 365 day trial in stripe.

    “amount”: “5700”,
    “interval_count”: “1”,
    “interval”: “year”,
    “trial_period_days”: “365”,
    “product”: {
    “name”: “member for order XXXXXXXX”
    “currency”: “eur”,
    “id”: “XXXX”

    I have already done other tests, and after the interval ends, the suscription renews automatically correctly and the subscritpion status in stripe changes from trial to ACTIVE.

    It seems that I am setting not properly on PMPRO subscription settings… but no matter how much I look, I dont found anything… Perhaps can you help whith this?

    Thanks in advance!


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  • Plugin Author Andrew Lima


    Hi Dani,

    Thank you for using Paid Memberships Pro.

    You do not need to worry about this status inside Stripe as it’s a subscription transaction that hasn’t been billed yet. Once billed, the status will change.

    I hope this helps clear things up.

    ey @andrewza !

    I have tested with a “one day test” subscription, and as you mention, once the first day ends, the subscription renews and changes to ACTIVE. ¡Perfecto!

    The only doubt it that as I have read on stripe docs, during the TRIAL period, users can cancel the subscription without charge.

    PMPRO is using Initial Payment to avoid this, because once the subscription amount is in our bank account… they cant get the refund, isnt it?

    Thanks a lot for the response!

Viewing 2 replies - 1 through 2 (of 2 total)
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