Translation not working (for email messages)

  • Resolved thilo72

    (@thilo72)


    2 years ago

    Plugin Version: 2.5.11
    WordPress Version: 6.6.2
    Website language: de_DE
    Woocommerce version: 9.3.3

    My woocommerce shop runs in German (and only in German). Everything is fine on the website itself but the service emails to administrators and customers are sent only in English. I double-checked the language files and the translations for all the phrases used are provided but still in the emails they appear in English. How can I make sure the German translations are used for the emails?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mouindi

    (@mouindi)

    2 years ago

    Hi @thilo72, we have checked the same on our end.

    As you can see the translation is working fine
    Translated string : https://prnt.sc/D8w6X4TLIqvv
    Email : https://prnt.sc/A84tPnWkomEi

    Now as you are facing this issue, kindly contact us over here, so our team can assist you further.

    Thread Starter thilo72

    (@thilo72)

    2 years ago

    I did as you asked but noticed that the support forum form there is intended for PRO users. That was exactly why I posted here since I’m not a PRO user.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Translation not working (for email messages)’ is closed to new replies.

  • 2 replies
  • 2 participants
  • Last reply from: thilo72
  • Last activity: 2 years ago
  • Status: resolved