Support » Plugin: WP-Live Chat by 3CX » Translation not working

  • Resolved TIIUNDER



    I installed the latest version of the plugin but the translations (German) don’t work. I tested it on several WordPress pages. The plugin still uses the English terms. The language files are available in the language folder.

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  • Hi @tiiunder,

    Thank you for getting in touch and our apologies for the delay.

    May I ask if you are using any multi language management plugins on your site? This may require additional setup if this is the case.

    More specifically could I then ask you to navigate to Live Chat -> Settings -> Styling -> And ensure the “I’m using a localization plugin” option has been enabled?

    This will allow all strings within the chat to be translated using the PO file or your relevant multi language plugin.

    I look forward to hearing back from you.

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