Translation done but still in english

Hey,
Which multilingual plugin are you using? Text like “Thanks for your order” is going to be data you save as the email header, meaning you define it in your settings and it’s not part of the translation. To make it multilingual you would have to use the string translation feature in your multilingual plugin to change the heading you set in the customizer for another language.

Ben

This is different than translating because those are not static strings, those are output from the database based on what you set in your customizer settings.

To translate customizer settings you have to use the string translation features in WPML.

You can add screen shots using a site like this: https://imgbb.com/upload

Ben

Hey,
thanks for posting screenshots, although I don’t see one showing you’ve edited the original text to make sure that has been saved and is not pulling from a placeholder. First, go to woocommerce > settings > emails and make sure your customer completed email heading text is set and not on a placeholder.

I suggest you run this test, turn off our plugin ( you don’t need it to edit woocommerce header text) and navigate to woocommerce > settings > emails and make sure your customer completed email heading text is set. Then confirm it’s translated and clear your cache.

Next log out and create a test order using the french version of your site. It’s important when you test to test with the user using the language you want the emails to be sent in.

Check your emails.

If everything is working without our plugin then turn our plugin back on and run the same exact test where you logout and use the french version of your site.

Ben

I have just emailed WPML to see if I can get some access and insight. I’ve not been able to recreate this using polylang.

I will let you know when I hear something.

Ben