Support » Plugin: WooCommerce » Translation doesn’t work

Translation doesn’t work

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Berg (woo-hc)

    (@hegenberg)

    5 months, 1 week ago

    Hi @sabineboogaard1985

    I have tested the checkout page, and found those texts translated to Dutch already:

    ksnip_20220818-210728.png

    If you’re still seeing the texts in English, clearing your browser’s cache should update the page on your end as well.

    Regards

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    5 months, 1 week ago

    Thank you for your quick response! The text you show is in Dutch, that is correct. It’s about the text that appeats when you click on the blue links. I deleted all cache, but that text is still in English.

    Thank you for your help,
    Sabine

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    5 months ago

    Hello!

    I would recommend checking on this documentation to adjust the string text as needed: https://woocommerce.com/document/woocommerce-localization/#creating-custom-translations/.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    4 months, 4 weeks ago

    Hi,

    thank you for your response. I already did this with loco translate, the strings are already translated, but not shown as such on the frontend. I already deleted cache. Doesn’t work. What to do?

    Kind regards,
    Sabine

    Plugin Support xue28 (woo-hc)

    (@xue28)

    4 months, 3 weeks ago

    Hi @sabineboogaard1985

    I checked your site https://anneriekemusic.nl/ but it’s unreachable at the moment.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    4 months, 3 weeks ago

    Thank you for your reply!

    This is the system report:

    
### WordPress Environment ###

WordPress address (URL): https://anneriekemusic.nl
Site address (URL): https://anneriekemusic.nl
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.9
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.21-MariaDB-log
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 87.84MB
Database Data Size: 81.59MB
Database Index Size: 6.25MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_404_to_301: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_cpmp_player: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.03MB + Index: 0.16MB + Engine InnoDB
wp_postmeta: Data: 39.30MB + Index: 1.86MB + Engine InnoDB
wp_posts: Data: 10.31MB + Index: 0.33MB + Engine InnoDB
wp_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_pages: Data: 0.06MB + Index: 0.17MB + Engine InnoDB
wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_statistics_visitor: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acoplw_badges: 1
attachment: 103
cookielawinfo: 20
custom_css: 1
customize_changeset: 1
elementor_font: 9
elementor_library: 141
nav_menu_item: 9
oembed_cache: 2
page: 21
post: 1
postman_sent_mail: 250
product: 1
revision: 667
sfwd-courses: 1
sfwd-lessons: 16
sfwd-topic: 15
shop_coupon: 6
shop_order: 16
site-review: 4
wp_block: 4
wp_global_styles: 3
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (38) ###

404 to 301 - Redirect, Log and Notify 404 Errors: by Joel James – 3.1.3
Acowebs Product Labels For Woocommerce: by Acowebs – 1.3.4
Code Snippets: by Code Snippets Pro – 3.2.0
GDPR Cookie-toestemming: by WebToffee – 2.1.2
Elementor Pro: by Elementor.com – 3.7.5
Elementor: by Elementor.com – 3.7.4
301 Redirects: by WebFactory Ltd – 2.72
Essential Addons for Elementor: by WPDeveloper – 5.2.4
Site Kit by Google: by Google – 1.82.0
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.3
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.4
LearnDash LMS - Course Grid: by LearnDash – 2.0.6
LearnDash LMS - Elementor: by LearnDash – 1.0.3
LearnDash HUB: by LearnDash – 1.0.0
LearnDash LMS - Integrity: by LearnDash – 1.1
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.4.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.5
Loco Translate: by Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: by Mailchimp – 2.7.3
Mollie Payments for WooCommerce: by Mollie – 7.3.0
Post SMTP: by Post SMTP – 2.1.8
Really Simple SSL: by Really Simple Plugins – 5.3.4
LearnDash LMS: by LearnDash – 4.3.0.2
Site Reviews: by Paul Ryley – 5.25.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.19

Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
Converter for Media: by Mateusz Gbiorczyk - Optimize Images by convert AVIF & WebP – 5.1.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.1
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce: by Automattic – 6.8.2
Wordfence Security: by Wordfence – 7.6.0
Yoast SEO: by Team Yoast – 19.6.1
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
WP Fastest Cache: by Emre Vona – 1.0.5
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.7

Smush: by WPMU DEV – 3.11.1
WP Statistics: by Verona Labs – 13.2.5
WPForms Lite: by WPForms – 1.7.6

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #5260 - /shop/
Cart: #5262 - /cart/
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #5266 - /mijn-account/
Terms and conditions: #6002 - /algemene-voorwaarden-tekst/

### Theme ###

Name: Astra
Version: 3.9.1
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-05 22:22:49 +00:00
Options: ✔
Notes: 44
Onboarding: completed

### Action Scheduler ###

Complete: 257
Oldest: 2022-08-05 23:31:34 +0000
Newest: 2022-09-05 17:16:28 +0000

Pending: 7
Oldest: 2022-09-05 19:27:21 +0000
Newest: 2022-09-12 06:51:25 +0000

### Status report information ###

Generated at: 2022-09-05 17:52:30 +00:00
    Plugin Support Saif H. (woo-hc)

    (@babylon1999)

    4 months, 3 weeks ago

    Hi there,

    Thank you for sharing this!

    According to the system report, the checkout page is not handheld by the [woocommerce_checkout] shortcode.

    That said, I checked your checkout page and found that these fields are translated already.

    Screenshot: https://i.imgur.com/1olRi9x.png

    Your browser could be just caching the previous version of your site, clearing the cache &cookies should fix this.

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