Support » Plugin: WP Full Stripe Free » Translate to en-gb

  • Resolved k34nut

    (@k34nut)


    This plugin has literally the stupidest way of translating ever conceived. All i’m trying to do is change “State” and “Zip” to “County” and “Postcode”. I do not understand why this has to be so difficult.

    Does anyone have a translated version please? Or could the creator get back to me on here, as you’ve ignored my emails for about 3 weeks.

    Regards,

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Mammothology

    (@mammothology)

    Dear k34nut,

    I’m sorry that you have difficulties translating the plugin labels.

    Our plugin uses the standard localization mechanism required by WordPress.

    We take support very seriously.
    We always respond in 24 hours, usually much faster than that.

    We haven’t responded because we haven’t received your inquiry.
    Please contact us at support@paymentsplugin.com, and we’ll sort out this localization issue.

    Thanks, cheers:
    Csaba

    Thread Starter k34nut

    (@k34nut)

    I have emailed you.

    Plugin Author Mammothology

    (@mammothology)

    Dear Josh,

    It turned out that your emails (the one on March 6, and the one today) landed in the spam folder of our ticketing system.

    I just wanted to let you know that we have your emails, and we’ll respond as soon as we can.

    Kindly note that we are in Europe (CET timezone) so you may get an answer only tomorrow.

    cheers,
    Csaba

    ps: I keep this thread open until we resolve your issue.

    Plugin Author Mammothology

    (@mammothology)

    Dear Josh,

    We’ve received your email in our support system.

    We created the .mo file for you as requested, we sent it back to you with the steps describing how we did it.

    I consider this case closed, so I set this forum thread to resolved.

    cheers,
    Csaba

    Thread Starter k34nut

    (@k34nut)

    Have replied to your email.

    Thread Starter k34nut

    (@k34nut)

    No reply yet. Please look into this ASAP. Thanks.

    Plugin Author Mammothology

    (@mammothology)

    Dear Josh,

    We have sent you a reply 7 days ago from our ticketing system, on March 20.

    If you haven’t received our reply then please send an email again to support@paymentsplugin.com, and we’ll reply again.

    cheers,
    Csaba

    Thread Starter k34nut

    (@k34nut)

    Have had no such email, nothing in my junk or spamtrap either. I have forwarded my previous email through to you.

    Regards

    Plugin Author Mammothology

    (@mammothology)

    Hello Josh,

    We’ve replied with the same content again.

    cheers,
    Csaba

    Let me also paste my reply below:

    Hello Josh,

    WP Full Stripe doesn’t have a display language per se, but WordPress does.

    You can change the language on the “Settings / General” page in WP admin, the option is called “Site language”.
    This language has to be the same as the language of your .mo file.

    cheers,
    Csaba

    Thread Starter k34nut

    (@k34nut)

    Hi Csaba,

    Nothing in emails. No blocks in place either, so not entirely sure what’s going on there. Also, site language is already set to “English (UK)” in the wp-admin. I re-saved changes on the page, but no change.

    Regards,

    Plugin Author Mammothology

    (@mammothology)

    Hello Josh,

    Can you send us email from a different address (a different toplevel domain)?

    E-mail exchanges are ongoing with other customers through our ticketing system, so it’s most probably an obscure dns-related issue that we cannot resolve quickly.

    As for resolving your issue, could you please:
    – Send us a screenshot of the “languages/” folder of the plugin
    – Send us the URL of the payment page
    – Access to WP admin?

    Thanks, cheers:
    Csaba

    Thread Starter k34nut

    (@k34nut)

    Email sent, thanks.

    Plugin Author Mammothology

    (@mammothology)

    Thanks,

    Email received, reply sent.

    cheers,
    Csaba

Viewing 13 replies - 1 through 13 (of 13 total)
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