• Resolved Create my Apps

    (@createmyapps)


    Hello,

    it is possible to translate the mail templates. I have a page in three languages, the ticket page is displayed in the respective language, but the mail template is always sent in the language stored.

    I hope you can help.

    Best regards
    Joachim

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi:

    Unfortunately that is not possible. Even if you could, one issue is that there is no way to know which language to use when sending an email to the user.

    However, if you are willing to set the language on a user by user basis you can try our rules engine (premium add-on) that allows you to set up multiple email templates and send them out to designated users. But, even so, if you have a lot of users then it becomes a performance issue since you’ll have to evaluate hundreds or thousands of rules just to figure out which email to send.

    An alternative is to do what many manufacturers do – they create one document with all the instructions in multiple languages. So maybe you can create three sections in your emails – one for each language.

    Thanks.

    Thread Starter Create my Apps

    (@createmyapps)

    Okay thank you, so i write the automatic mails in 3 languages 😉

    Great Plugin

    Hi:

    Thanks for the compliment. If you need anything else just let us know. We’ll close out this thread for now.

    Thanks again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Translate Mail Template’ is closed to new replies.