Support » Installing WordPress » Transferred host and now website loads at WP install page

  • Resolved kenty


    Hi Folks, I recently transfered host to Hostpapa, my folders and files have be uploaded, database and user done, php modified to match.

    Basically my website loads the WP install page, my web guy who assists me has checked the install and says all is as it was before I transfered. But WP thinks it is a new install and not picking up my webfiles.

    Spent many hours trying to resolve this issue.
    Hopefully someone here can shed some light.
    Best Regards

Viewing 12 replies - 1 through 12 (of 12 total)
  • Just to add I have checked my database structures tables and it comes back clean with no errors at all.

    Have tou check if is there wp-config.php file?

    Hello Dyrer, Yes, there is a wp-config.php file and the DB values added.
    This is my website file path, it just keeps redirecting here even though my webfiles are uploaded and database has no errors. I think my web guy may have tried a work around, hence the wp-admin/install.php file was not found. When this was found the WP install page loads.

    The requested URL /wp-admin/install.php was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Head against a brick wall situation now as my Host have said it is a third party issue and my install looks good.

    The only thing that really has changed is that my website now is not a primary domain and is a add on domain at my Host, Hostpapa.
    Is WP trying to load my primary thus not finding my add on domain?

    Really appreciate anyone giving advice here, I am desperate to get the site back up and concentrate on more important things…

    What exactly was wrong with my last post?
    Would moderation like to enlighten me?



    Forum Moderator


    the moderated remark would either fall under the ‘Please play nice.’ rule or under the ‘No Bumping’ rule which means posting without any relevant content (for instance to push the topic back to the top of the list).

    Dear Kenty

    1. Check for .htaccess files in the root folder of your site. If any make a backup and delete from server.
    2. It might be possible that wp-config file had different table prefix then what is provided by current hosting. Compare both old and new wp-config files and make sure only 4 values are different viz. dbhost, dbname, dbuser and dbpass.
    3. Navigate to your site by FTP to wp-content and rename plugins folder. Create a new folder named plugins which shall be blank. (Just in case plugins are creating problems)
    4. There might be error with database. Usually wp recognises the installation to be new if relevant tables are not found in database.
    Recommendation: go for fresh install of WordPress on your server (back up all data and databases). Upload theme files via FTP for matching earlier appearance. Use WordPress exporter tool to move content between servers.

    Let me know if you are still troubled 🙂

    Many thanks for that Marvel Labs, I will give that a go and report back, hopefully I will also mark as resolved if it works.


    The only thing that is different apart from DB user etc is prefix



    I was gonna just post this and wait for a answer, but I just replaced new one with the old, so it is now wp_

    It worked, to just type and save that simple page, refresh and see my website pop up was a thrilling moment, I can tell you!

    Over the moon Marvel!!! I could kiss yo if you was here! , I started my transfer on the 5th of Jan, been on to my Host I cannot tell you how much and spent countless hours installing, uploading, extracting etc

    You are a legend!
    Many thanks again!

    Hello, My main page is loading but none of the content is found through the links.
    Any ideas how to resolve this?
    Those are getting this error

    The requested URL /orchid-growing-guides/ was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    check your permalinks

    Found the solution from a post two years ago – Samual B posted the solution as follows!!
    The .htaccess files couldn’t be seen in cpanel/file manager, so I did it through filezilla- located ht.access/ highlighted it and selected edit with notepad/ add the text to the bottom of ht.access and click save, another box pops up to say do you want to over write existing, select yes and job done.
    All is running again!!
    I have paid for my Hosts back up facility, basically it automatically backs up all websites so you can restore to many points!
    I know we can manually download backups and restore but I have done that and it took me over two weeks to solve all issues, it costs £28 a year! So think is well worth it if it does what it says on the tin!
    Thanks Samual B/MOD and hope this is of help to someone else!!

    just add the rules
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    # END WordPress
    to the root .htaccess after the other stuff

    ok I am not sure where I went wrong here but after all the uploading and importing all I get is an install wordpress page. My plugins are there (deactivated) as well as my theme (deactivated). Files are uploaded but nothing appears in Media Library. I deleted the .htaccess file (did back it up) to see if it would be recreated but it wasnt. I did modify wp-config.php with all necessary changes and obv. can get into phpmyadmin since I was able to upload db on the host using it. I dont think changing the prefix in my wp-config on the host would be correct since all the tables in the db have my [new] prefix. Any ideas? Thanks in advance.

    P.S. Technically I could redo EVERY modification in the theme again to attain the curent state of the site but I’d rather not. Thats doing it all over again. Sorry if I am repeating something I didnt follow up correctly :/.

    Thanks in advance.

Viewing 12 replies - 1 through 12 (of 12 total)
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