Transdirect Website Wont sync with Woocommerce

gimmebbtjason
(@gimmebbtjason)

4 years, 3 months ago

same topic as
https://wordpress.org/support/topic/transdirect-website-wont-sync-with-my-website/
and
https://wordpress.org/support/topic/orders-not-synced-to-transdirect/

My orders don’t synchronise to my Transdirect dashboard.

Email is gimmebbt@gmail.com – please contact me to solve this issue.

tried to email but no response.

can you please help solve this issue once and for all so people don’t have to keep posting forum posts to get help with synchronising?

thanks

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author transdirect
(@transdirect)

4 years, 3 months ago

Hello @gimmebbtjason

Thank you for contacting Transdirect Support.

I found that our technical support team is already in touch with you regarding issue you are facing.

Thank you
Transdirect Support Team

Thread Starter gimmebbtjason
(@gimmebbtjason)

4 years, 2 months ago

Thanks Transdirect for confirming – indeed I have been talking with Parth.

So far, Parth has asked me to provide the following details:

1. My website URL
2. My website wp-admin URL, admin username and password
3. My website cPanel/FTP login access
4. My Transdirect member account username and password

Since giving these details, I’ve not heard a response since Monday 15th of February about resolving this issue. Hence, I’ve marked this issue as “not resolved”.

Plugin Author transdirect
(@transdirect)

4 years, 2 months ago

Hello @gimmebbtjason

Thank you for your reply.

It seems our technical support guy already replied you via email. I will keep this task open untill your issue resolved.

Thank you
Transdirect Support Team

Thread Starter gimmebbtjason
(@gimmebbtjason)

4 years, 2 months ago

Hi transdirect. I’m glad to update that Parth has successfully remedied this issue, and my Woocommerce orders are now synchronised with Transdirect’s dashboard. I will mark this issue as closed.

To others who may be experiencing similar issues – there doesn’t seem to be a fix you can do yourself – you’ll have to reach out to Transdirect’s support email and get them to do the fix for you.
Thread Starter gimmebbtjason
(@gimmebbtjason)

4 years, 1 month ago
Hi @transdirect,
I’ve been experiencing very slow synchronisation issues where the Transdirect dashboard doesn’t synchronise with my recent orders for hours at least. Parth has acknowledged the issue but the last I heard from Parth was from 1 month ago on March 13th. After numerous followup emails Parth has stil not responded so I’ve marked this issue as unresolved until Parth has gotten back to me.
- This reply was modified 4 years, 1 month ago by gimmebbtjason.

Viewing 5 replies - 1 through 5 (of 5 total)

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