Title: Where to configure transcript options
Last modified: April 27, 2021

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# Where to configure transcript options

 *  Resolved [Ty Fluharty](https://wordpress.org/support/users/sspsnoc/)
 * (@sspsnoc)
 * [5 years ago](https://wordpress.org/support/topic/transcripts-3/)
 * Hello –
 * I installed the 3CX webchat yesterday and was able to get it up and running. 
   I can’t find where to configure chat transcripts. The documentation for the feature
   does not appear to be correct.
 * Any help would be greatly appreciated!
 * Self-hosted 3CX (windows 2019): Enterprise 16.0.9
    Self-hosted WordPress version(
   Ubuntu): 5.7.1 3CX Plugin version: 9.3.1
 * Thanks,
 * Ty
    -  This topic was modified 5 years ago by [Ty Fluharty](https://wordpress.org/support/users/sspsnoc/).
    -  This topic was modified 5 years ago by [Ty Fluharty](https://wordpress.org/support/users/sspsnoc/).
      Reason: version numbers
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftranscripts-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Ty Fluharty](https://wordpress.org/support/users/sspsnoc/)
 * (@sspsnoc)
 * [5 years ago](https://wordpress.org/support/topic/transcripts-3/#post-14402514)
 * Can anyone maybe point me in the right direction?
 * Thank you
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years ago](https://wordpress.org/support/topic/transcripts-3/#post-14405812)
 * Hello [@sspsnoc](https://wordpress.org/support/users/sspsnoc/) ,
 * For 3CX mode the chat transcript is not available in the form of email at the
   moment. You can get the full chat conversation via the 3CX Management Console
   > Chat Logs.
 * Chat transcript is something that we are considering for review in our list of
   backlog features.
 * Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Where to configure transcript options’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/transcripts-3/#post-14405812)
 * Status: resolved