Support » Plugin: Enhanced Ecommerce Google Analytics Plugin for WooCommerce » Transactions tracking is not accurate

Transactions tracking is not accurate

  • Resolved fjura

    (@fjura)


    8 months, 2 weeks ago

    Hello,

    may I ask, the tracking seems to work, but I am getting transactions with 0 sums and weird IDs. The transactions that have corrects IDs dont have matching sums of the real orders in woocommerce.

    Did you ever noticed such issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tatvic

    (@tatvic)

    8 months, 2 weeks ago

    Hi @fjura,

    Thanks for posting your query.

    We have not come across such an issue before. But we would be happy to help you further to check the issue.

    Please share the store URL on which the plugin is active.

    Regards,
    Tatvic Analytics.

    Thread Starter fjura

    (@fjura)

    8 months, 1 week ago

    Hello,

    I think I somehow managed to fix this, still not sure why it happened but it seems it stopped when I removed GA events implementation from a custom Thank you page plugin.

    Plugin Author Tatvic

    (@tatvic)

    8 months, 1 week ago

    Hi @fjura,

    Thanks for letting us know.

    The issue might be due to the custom thank you page URL structure, which was not according to the standard WooCommerce thankyou page URL structure.

    We hope this helps.

    Regards,
    Tatvic Analytics.

Viewing 3 replies - 1 through 3 (of 3 total)
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