Title: Transactional users
Last modified: November 18, 2022

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# Transactional users

 *  Resolved [nitsanel](https://wordpress.org/support/users/nitsanel/)
 * (@nitsanel)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/transactional-users/)
 * Hello, due to some technicality and migrating user from wix to woocommerce store,
   users have lost their subscription status,
 * all of the migrates users came as: mailchimp_woocommerce_is_subscribed = empty.
 * which caused that every-time user logs in new website it synced it status and
   became “transactional only” I managed to solve this by uploading a fixed file
   of users with their meta:mailchimp_woocommerce_is_subscribed field set to 1.
 * Thing is, i had some users in my csv files that the meta:mailchimp_woocommerce_is_subscribed
   cell was empty (by mistake) and there for are stuck in transactional mode, when
   I try to resubscribe them via the user profile checkbox manually, the checkbox
   is resetting to unchecked and nothing happens in mailchimp, user remains “transactional”
 * Is there a way to change these users to subscribed?
 * please advise.

Viewing 1 replies (of 1 total)

 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/transactional-users/#post-16245170)
 * Hi [@nitsanel](https://wordpress.org/support/users/nitsanel/), this is probably
   a question better suited for the fine folks in Mailchimp support. We’re more 
   on the engineering side of developing the plugin, but it may be a scenario where
   you can send some sort of one time double opt-in message to your customers that
   are now in Transactional status. They would know better than we would on the 
   proper sequence of events to get those customers subscribed again.
 * They would be able to access your account and investigate further. You can reach
   out to their customer service team via this [support link](http://admin.mailchimp.com/support/woo-forum).
   You should be able to chat with them and take things from there.
 * Thanks again for getting in touch, let us know if there’s anything else we can
   do.

Viewing 1 replies (of 1 total)

The topic ‘Transactional users’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
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 * 1 reply
 * 2 participants
 * Last reply from: [khungate](https://wordpress.org/support/users/khungate/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/transactional-users/#post-16245170)
 * Status: resolved