Support » Plugin: WooCommerce » Transaction status is undefined. Unable to settle. Order status changed from Com

  • Resolved T4ng

    (@schwipps)


    Hi,

    Today, I tried to bulk update the status of about 30 orders to “Completed”, most of them being initially “Processing”, and the rest of them being “On hold”.
    The request failed, with a 5xx error.
    A few seconds later, I was able to access to the admin panel again. From the listing view, I could now see that all the orders I just bulk updated had the status “On hold”.

    From now on, any of my attempts to change the status of one of these (classic or bulk), to Completed will fail.

    The only thing I can do is to set them as Processing. then as soon as I try to move them to Completed, these get back to on Hold.

    One thing interesting, is that when something goes wrong, I can see from the Order notes the following message
    “Transaction status is undefined. Unable to settle. Order status changed from Completed to On hold.”
    The, right after: “Order status changed from Processing to Completed.”
    Still, the order remains as On hold

    I already read this topic, which relates a similar issue. But we don’t use PayPal…

    Can you help me sorting this out, and get my orders to Completed.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hi there,

    What is your payment gateway?

    To check this further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Thanks.

    Thread Starter T4ng

    (@schwipps)

    Sure

    Payment are SystemPay and Stripe

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://anonymized.com
    Site address (URL): https://anonymized.com
    WC Version: 6.1.1
    REST API Version: ✔ 6.1.1
    WC Blocks Version: ✔ 6.5.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.0.3
    Log Directory Writable: ✔
    WP Version: ❌ 5.8.3 - There is a newer version of WordPress available (5.9)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.33
    PHP Post Max Size: 32 MB
    PHP Time Limit: 1200
    PHP Max Input Vars: 4096
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-0ubuntu0.18.04.1
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.1.1
    WC Database Prefix: an2018_
    Total Database Size: 642.11MB
    Database Data Size: 417.24MB
    Database Index Size: 224.87MB
    an2018_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    an2018_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    an2018_woocommerce_order_items: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
    an2018_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
    an2018_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    an2018_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_410_links: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    an2018_actionscheduler_actions: Data: 6.02MB + Index: 1.61MB + Engine InnoDB
    an2018_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_actionscheduler_logs: Data: 2.02MB + Index: 1.38MB + Engine InnoDB
    an2018_ac_abandoned_cart_history_lite: Data: 16.38MB + Index: 0.33MB + Engine MyISAM
    an2018_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    an2018_ac_guest_abandoned_cart_history_lite: Data: 0.33MB + Index: 0.08MB + Engine MyISAM
    an2018_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_as3cf_items: Data: 2.52MB + Index: 1.64MB + Engine InnoDB
    an2018_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_comments: Data: 0.52MB + Index: 0.47MB + Engine InnoDB
    an2018_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    an2018_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    an2018_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_gf_entry: Data: 0.23MB + Index: 0.11MB + Engine InnoDB
    an2018_gf_entry_meta: Data: 2.52MB + Index: 2.22MB + Engine InnoDB
    an2018_gf_entry_notes: Data: 0.25MB + Index: 0.08MB + Engine InnoDB
    an2018_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_gf_form_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    an2018_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_gf_form_view: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
    an2018_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_icl_cms_nav_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_icl_languages_translations: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    an2018_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_icl_mo_files_domains: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    an2018_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_strings: Data: 14.52MB + Index: 17.09MB + Engine InnoDB
    an2018_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_string_packages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_string_pages: Data: 79.61MB + Index: 132.30MB + Engine InnoDB
    an2018_icl_string_positions: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
    an2018_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_icl_string_translations: Data: 8.52MB + Index: 5.03MB + Engine InnoDB
    an2018_icl_string_urls: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    an2018_icl_translate: Data: 10.45MB + Index: 0.42MB + Engine InnoDB
    an2018_icl_translate_job: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
    an2018_icl_translations: Data: 0.48MB + Index: 1.34MB + Engine InnoDB
    an2018_icl_translation_batches: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_icl_translation_status: Data: 10.52MB + Index: 0.11MB + Engine InnoDB
    an2018_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_odb_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_options: Data: 17.11MB + Index: 14.08MB + Engine InnoDB
    an2018_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    an2018_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_pmxi_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_postmeta: Data: 157.44MB + Index: 12.86MB + Engine InnoDB
    an2018_posts: Data: 38.20MB + Index: 3.42MB + Engine InnoDB
    an2018_post_views: Data: 17.56MB + Index: 18.89MB + Engine InnoDB
    an2018_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    an2018_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    an2018_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_shortpixel_meta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
    an2018_sm_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    an2018_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_term_relationships: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    an2018_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    an2018_usermeta: Data: 8.52MB + Index: 3.81MB + Engine InnoDB
    an2018_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    an2018_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    an2018_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_wc_order_product_lookup: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
    an2018_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    an2018_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    an2018_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    an2018_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_wfBlockedIPLog: Data: 0.37MB + Index: 0.25MB + Engine MyISAM
    an2018_wfBlocks7: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    an2018_wfConfig: Data: 2.80MB + Index: 0.02MB + Engine MyISAM
    an2018_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfFileMods: Data: 4.35MB + Index: 0.84MB + Engine MyISAM
    an2018_wfHits: Data: 2.16MB + Index: 0.22MB + Engine MyISAM
    an2018_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfIssues: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
    an2018_wfKnownFileList: Data: 2.38MB + Index: 0.26MB + Engine MyISAM
    an2018_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    an2018_wfLogins: Data: 0.26MB + Index: 0.09MB + Engine MyISAM
    an2018_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    an2018_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_wfStatus: Data: 0.17MB + Index: 0.07MB + Engine MyISAM
    an2018_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    an2018_yoast_indexable: Data: 2.52MB + Index: 1.30MB + Engine InnoDB
    an2018_yoast_indexable_hierarchy: Data: 0.28MB + Index: 0.33MB + Engine InnoDB
    an2018_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    an2018_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    an2018_yoast_seo_links: Data: 1.28MB + Index: 0.31MB + Engine InnoDB
    an2018_yoast_seo_meta: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
    _mig_wpmdb_alter_statements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf: 6
    acf-field: 128
    acf-field-group: 44
    ae_global_templates: 1
    attachment: 5145
    condition_group: 7
    elementor_font: 1
    elementor_library: 83
    envira: 20
    envira_album: 4
    event: 4
    faq: 96
    mc4wp-form: 4
    nav_menu_item: 427
    oembed_cache: 1177
    page: 401
    post: 361
    product: 163
    product_variation: 50
    revision: 3347
    sharing: 530
    shop_coupon: 22
    shop_order: 561
    shop_order_refund: 6
    sidebar: 8
    testimonial: 6
    um_directory: 1
    um_form: 7
    um_mailchimp: 4
    um_role: 2
    user_request: 1
    wpsl_stores: 32
    wp_block: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (69) ###
    
    Gravity Forms: by Gravity Forms – 2.5.16
    WPML Multilingual CMS: by OnTheGoSystems – 4.5.2
    WPML SEO: by OnTheGoSystems – 2.0.1
    Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.9.5
    Advanced Custom Fields: by Delicious Brains – 5.11.4
    WP Offload Media: by Delicious Brains – 2.5.6
    Autoptimize: by Frank Goossens (futtta) – 2.9.5
    Bread Finance: by Bread – 3.0.0
    Busted!: by Paul Clark – 1.4
    Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.17
    Custom Post Type UI: by WebDevStudios – 1.10.1
    Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
    Elementor Pro: by Elementor.com – 3.5.2
    Elementor: by Elementor.com – 3.5.3
    Enable Media Replace: by ShortPixel – 3.6.3
    Envira Gallery - Albums Addon: by Envira Gallery Team – 1.6.9
    Envira Gallery - CSS Addon: by Envira Gallery Team – 1.3.2
    Envira Gallery - Deeplinking Addon: by Envira Gallery Team – 1.4.3
    Envira Gallery - Defaults Addon: by Envira Gallery Team – 1.4.4
    Envira Gallery - Dynamic Addon: by Envira Gallery Team – 1.5.3
    Envira Gallery - Featured Content Addon: by Envira Gallery Team – 1.2.3
    Envira Gallery - Gallery Themes Addon: by Envira Gallery Team – 1.4.6
    Envira Gallery: by Envira Gallery Team – 1.8.5.7
    Envira Gallery - WooCommerce Addon: by Envira Gallery Team – 1.4.2
    WP OPcache: by nierdz – 4.1.2
    Gravity Forms No CAPTCHA reCAPTCHA: by John Parks - Folkhack Studios – 1.0.7
    Gravity Forms Google Spreadsheet Addon: by Webholics – 3.3
    Gravity Forms Multilingual: by OnTheGoSystems – 1.6.3
    Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
    Post Views Counter: by Digital Factory – 1.3.10
    Safe SVG: by Daryll Doyle – 1.9.9
    Search & Filter: by Code Amp – 1.2.14
    Shortcode in Menus: by Gagan Deep Singh – 3.5.1
    ShortPixel Image Optimizer: by ShortPixel – 4.22.7
    Simple 301 Redirects: by WPDeveloper – 2.0.6
    Super Progressive Web Apps: by SuperPWA – 2.2
    anonymized: by VirtuoWorks – 1.0
    GDPR Cookie Consent Banner: by termly – 2.4
    Ultimate Member: by Ultimate Member – 2.3.0
    Ultimate Member - MailChimp: by Ultimate Member – 2.3.1
    Ultimate Member - reCAPTCHA: by Ultimate Member – 2.2.1
    Ultimate Member - WooCommerce: by Ultimate Member – 2.2.8
    Enable Visual Mode in CloudFront: by kawax – 1.0.3
    W3 Total Cache: by BoldGrid – 2.2.1
    Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
    Preview E-mails for WooCommerce: by Digamber Pradhan – 2.0.1
    Systempay for WooCommerce: by Lyra Neanork – 1.9.4
    Abandoned Cart Lite for WooCommerce: by Tyche Sofanares – 5.11.1
    WooCommerce Extended Coupon Features PRO: by Soft79 – 3.1.4.1
    WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.12.4
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30
    WooCommerce: by Automattic – 6.1.1
    Wordfence Security: by Wordfence – 7.5.7
    Yoast SEO: by Team Yoast – 17.9
    410 for WordPress: by Samir Shah – 0.8.7
    WP All Import: by Soflyy – 3.6.5
    Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.0.4
    WP Realtime Sitemap: by Daniel aneedy – 1.5.7
    WP Store Locator - Widget: by Tijmen Smit – 1.1.1
    WP Store Locator: by Tijmen Smit – 2.2.235
    WPML All Import: by OnTheGoSystems – 2.3.0
    MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3
    WPML Media: by OnTheGoSystems – 2.7.0
    WPML Sticky Links: by OnTheGoSystems – 1.5.4
    WPML String Translation: by OnTheGoSystems – 3.2.0
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.13.0
    
    ### Inactive Plugins (8) ###
    
    Advanced Post Queries: by Shabti Kaplan – 1.0.15
    Disable Emails: by WebAware – 1.7.0
    Ele Custom Skin: by Dudaster.com – 3.1.4
    MWP Application Framework for WordPress: by Kevin Carwile – 2.2.15
    Post Types Order: by Nsp Code – 1.9.7
    RapidLoad Power-Up for Autoptimize: by RapidLoad – 1.6.20
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Yoast Test Helper: by Team Yoast – 1.15
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: db.php
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (2) ###
    
    Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
    Elementor Safe Mode: by Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog-2)
    exclude-from-search (exclude-from-search-2)
    outofstock (outofstock-2)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #198 - /shop/
    Cart: #199 - /cart/
    Checkout: #200 - /checkout/
    My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #759 - /terms-of-sales/
    
    ### Theme ###
    
    Name: anonymized
    Version: 1.0.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 3.9.1
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: anonymized/woocommerce/archive-product.php
    anonymized/woocommerce/cart/cart-empty.php
    anonymized/woocommerce/cart/cart-shipping.php
    anonymized/woocommerce/cart/cart-totals.php
    anonymized/woocommerce/cart/cart.php
    anonymized/woocommerce/checkout/form-billing.php
    anonymized/woocommerce/checkout/form-checkout.php
    anonymized/woocommerce/checkout/form-coupon.php
    anonymized/woocommerce/checkout/form-login.php
    anonymized/woocommerce/checkout/form-shipping.php
    anonymized/woocommerce/checkout/payment-method.php
    anonymized/woocommerce/checkout/payment.php
    anonymized/woocommerce/checkout/review-order.php
    anonymized/woocommerce/checkout/thankyou.php
    anonymized/woocommerce/content-single-product.php
    anonymized/woocommerce/emails/admin-new-order.php
    anonymized/woocommerce/emails/email-styles.php
    anonymized/woocommerce/global/form-login.php
    anonymized/woocommerce/single-product/add-to-cart/variable.php
    anonymized/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    anonymized/woocommerce/single-product/price.php
    anonymized/woocommerce/single-product/product-image.php
    anonymized/woocommerce/single-product/tabs/description.php
    anonymized/woocommerce/single-product/tabs/tabs.php
    anonymized/woocommerce/single-product/title.php
    anonymized/woocommerce/single-product.php
    anonymized/woocommerce/taxonomy-product-cat.php
    
    ### Action Scheduler ###
    
    Complete: 5,927
    Oldest: 2022-01-21 17:27:21 +0100
    Newest: 2022-02-01 11:57:45 +0100
    
    Pending: 3
    Oldest: 2022-02-01 12:10:37 +0100
    Newest: 2022-02-07 14:35:02 +0100
    
    ### Status report information ###
    
    Generated at: 2022-02-01 12:04:12 +01:00
    
    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @schwipps

    Thanks for sharing the System Status Report.

    As a first step please make sure that your hosting environment setup meets the WooCommerce Server Recommendations. The SSR shows that your site is running an outdated version of WordPress and this may cause all sorts of issues.
    WP Version: ❌ 5.8.3 - There is a newer version of WordPress available (5.9)

    PHP Version: 7.3.33
    As per our server recommendations, WooCommerce requires PHP 7.4 and above to run smoothly.

    Once these are updated, please open a ticket in the Stripe forum: https://wordpress.org/support/plugin/woocommerce-gateway-stripe/ so we can take a closer look.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    This thread has been inactive for a bit, so I’m going to mark it as closed as you’ll be receiving further support from the Stripe team. Hope you’ve opened a topic there.

    If you have further questions, please feel free to open a new thread.

    Thread Starter T4ng

    (@schwipps)

    What makes you say it has something to do with Stripe. How can I find logs about what’s going on here?

    Thanks

    Hi @schwipps

    I can’t say clearly that this issue is related to Stripe at this point yet, but it is a possibility. Have you updated your WordPress and PHP versions as suggested previously and checked if the issue persists?

    I’d also suggest running a test to rule out any conflict issues with your theme or another plugin. You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If you don’t want to test on your live site, you can create a staging site using a plugin called WP Staging: https://wordpress.org/plugins/wp-staging/

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Transaction status is undefined. Unable to settle. Order status changed from Com’ is closed to new replies.