Title: Transaction SHA Error
Last modified: May 13, 2020

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# Transaction SHA Error

 *  [enhancedmarketinggroup](https://wordpress.org/support/users/enhancedmarketinggroup/)
 * (@enhancedmarketinggroup)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/transaction-sha-error/)
 * When a customer processes a payment its goes through Barclaycards 3D secure fine
   and get’s authorised to which we can seen in there admin portal.
 * The issue occurs when the customer is then redirected back to the website. For
   some reason they are being redirected back to the checkout page when our website
   used to tell them the order has been successfully placed.
 * What are then seeing in Woo Commerce is the orders are automatically being cancelled
   and displays this error message in the notes
 * SHA Error: BE69575DC953FBCD5568DE493FE7416ABDCE108C == 1F9814F050BB17A2DDBA67542E625AEB06814901
   Order status changed from Pending payment to Cancelled.
 * I’ve checked the SHA IN & SHA OUT matches in the admin panel to what is in the
   Barclaycard portal.
 * Our website used to work fine. The only changes we have made is updating the 
   Woo-commerce plugin to 4.0
 * Really ugent issue as it’s impacting current customers.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftransaction-sha-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Transaction SHA Error’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [enhancedmarketinggroup](https://wordpress.org/support/users/enhancedmarketinggroup/)
 * Last activity: [5 years, 12 months ago](https://wordpress.org/support/topic/transaction-sha-error/)
 * Status: not resolved