Title: Transaction ID missing
Last modified: August 31, 2016

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# Transaction ID missing

 *  Resolved [ktraving2](https://wordpress.org/support/users/ktraving2/)
 * (@ktraving2)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/transaction-id-missing/)
 * After successfully completing a payment, I do not get a transaction ID on the
   order confirmation email nor the order confirmation page.
 * Both are standard WooCommerce and left untouched by the shop theme.
 * The transaction ID is available, if I look at the order details in WooCommerce,
   so I imagine a hook is missing somewhere?
 * Thanks for any help,
 * K
 * [https://wordpress.org/plugins/woocommerce-quickpay/](https://wordpress.org/plugins/woocommerce-quickpay/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/)
 * (@perfectsolution)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/transaction-id-missing/#post-6956149)
 * The transaction ID is set asynchronously from the callback sent by QuickPay. 
   This callback has not necessarily reached the shop by the time a customer returns
   to the shop/receives the order confirmation. It is therefore, at the time being,
   not possible to consistently provide this information.
 *  Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/)
 * (@perfectsolution)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/transaction-id-missing/#post-6956150)
 * The transaction ID is set asynchronously from the callback sent by QuickPay. 
   This callback has not necessarily reached the shop by the time a customer returns
   to the shop/receives the order confirmation. It is therefore, at the time being,
   not possible to consistently provide this information.
 *  Thread Starter [ktraving2](https://wordpress.org/support/users/ktraving2/)
 * (@ktraving2)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/transaction-id-missing/#post-6956158)
 * Thats unfortunate as it is required by NETS / Teller in order to get an acquirerer
   agreement.
 * I resent an order confirmation mail, after checking that the transaction ID is
   present in the order. Shouldn’t it be present then?
 * Cheers, K
 *  Plugin Author [PerfectSolution](https://wordpress.org/support/users/perfectsolution/)
 * (@perfectsolution)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/transaction-id-missing/#post-6956161)
 * I don’t know if it should. It might lead to a confusing experience if there is
   an inconsistent behavior of where and when the transaction ID is presented in
   a dialog with the customer. It might be a good idea to implement it as a feature
   of choice though. I will add it to the roadmap!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Transaction ID missing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-quickpay_263a40.svg)
 * [Quickpay for WooCommerce](https://wordpress.org/plugins/woocommerce-quickpay/)
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 * [Reviews](https://wordpress.org/support/plugin/woocommerce-quickpay/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [PerfectSolution](https://wordpress.org/support/users/perfectsolution/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/transaction-id-missing/#post-6956161)
 * Status: resolved