Support » Plugin: YITH WooCommerce Stripe » Transaction Error

  • fabioweb

    (@fabioweb)


    Hello! a client told me that after click on “Confirmation Order” was not redirect to stripe checkout page and got an error.
    Where can i check error log for this order?
    Under WooCommerce > Status > Log i can’t see it and order is pending now
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    hope you are doing well! 🙂

    Do you have ‘Debug Log’ option from YITH WooCommerce Stripe settings activated?
    Please, take a look here.

    In the order notes of the order details sometimes appears if the customer has an error. Check out also just in case;)

    Let us know.

    Have a great day!

    Have a great day!

    fabioweb

    (@fabioweb)

    Ok thanks i don’t have checkbox for enable logging https://ibb.co/NsXKTvQ
    my version is 2.0.3

    Regards

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    I hope you’re doing well 🙂

    Sorry for the wrong information but this option is not added to this version on WordPress.org

    Please, could you tell me which type of error do you see after you click on “Confirmation order” In this way we can see if the problem is due to an error on Stripe.

    I’m looking forward your response.

    Have a good day.

Viewing 3 replies - 1 through 3 (of 3 total)
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