Transaction/E-commerce data recorded multiple times

  • Resolved squidgydesigns

    (@squidgydesigns)


    4 years, 10 months ago

    Hi,

    We’ve recently installed your plugin after moving from another however, we’re seeing transactions/e-commerce sales being recorded in GA for sales that were made days ago, and are being recorded yet again.

    We can only assume it’s if the user is revisiting the order confirmation page once again and it is being automatically refreshed by the browser but is there any way to prevent this?

    Cheers,
    Andy

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Conversios

    (@tatvic)

    4 years, 10 months ago

    Hi Andy,

    Thank you for writing to us!

    Our plugin automatically prevents the transaction to be fired again. There might be some other reasons for the duplicate the transaction. Request you to contact us at analytics2(at)tatvic(dot)com & share your store URL.

    Hope to hear from you soon!

    Regards,

    Thread Starter squidgydesigns

    (@squidgydesigns)

    4 years, 10 months ago

    Hey Tatvic,

    Thanks for the quick response. I’ll send you an email now.

    Cheers,
    Andy

    Thread Starter squidgydesigns

    (@squidgydesigns)

    4 years, 10 months ago

    Hi,

    I emailed over a week ago and have had no response?

    Can you confirm if my email has been received?

    It came from *************

    Store URL: https://www.mrmunro.co.uk

    Cheers,
    Andy

    Plugin Author Conversios

    (@tatvic)

    4 years, 10 months ago

    Hi Andy,

    We haven’t received any email from your end. Please verify the Email id & send it again. it’s analytics2(at)tatvic(dot)com

    Regards,

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    4 years, 10 months ago

    Please don’t post your email address here @squidgydesigns – If that is what is being asked of you.

    Thread Starter squidgydesigns

    (@squidgydesigns)

    4 years, 10 months ago

    Hi,

    You must have received it as I just had a response.

    Will pick up this on email now.

    Cheers,
    Andy

Viewing 6 replies - 1 through 6 (of 6 total)
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