Support » Plugin: WooCommerce » Transaction Cancelled

  • Hi to all,

    Last week, After clicking the Checkout button, I’m sent to Paypal, The paypal respose was,

    “Things don’t appear to be working at the moment.”
    Thanks a lot, paypal. No clue as to what “things.” Some pal.

    So I update my template and woocommerce plugin to its latest versionn3.0.5 hoping the issue will resolve. But it wasn’t. I temporary disable the paypal checkout. I test the paypal checkout again today, the previous message was gone but replace by this new message,

    “Transaction Cancelled

    Error Message
    This function is temporarily unavailable. Please try your payment again later by returning to eBay and clicking the My eBay button.”


    I also found this last week, Paypal error: Things don’t appear to be working at the moment. it is from different plugin. I don’t think they resolve the issue either.

    Before I post this, I tried the paypal sandbox and it seems to be working but not the live version.

    Is anyone out there know the solution? I will really appreciate it. Thank you so much in advance.

    our website is,

    • This topic was modified 5 years, 7 months ago by cessto103.
Viewing 15 replies - 61 through 75 (of 122 total)
  • Is the update 3.0.6 supposed to fix this issue?

    Well it doesn’t for me unfortunately.

    I am running WC 3.0.5 and have just tested paying by PayPal and received the ‘transaction cancelled page’ upon the very first attempt at trying to pay. This is really worrying as I wonder how long this has been going on for??

    We also take Stripe and Amazon Pay so the impact on our sales would have been reduced as PayPal is not our most popular payment method.

    I just changed the code as suggested earlier in this thread, and three checkouts in a row have successfully displayed the correct PayPal sign in page so it looks like the workaround has worked. I will continue testing.

    EDIT: After reading that I should watch out for incorrect amounts after applying the workaround I have now disabled PayPal. Not worth taking the risk in potential loss of sales. I will wait for a permanent fix.

    After reverting the code back to the original code PayPal just worked for me so the problem is indeed intermittent for me as well.


    • This reply was modified 5 years, 7 months ago by stepfaul.

    Come on Woocommerce you must know there is a problem somewhere, that just makes me go made when they release an update and not a fix for this!

    That just sucks donkeys!

    I’m having the same issue, and the fix that @dangcv suggest only some what worked. Be cautious using that fix because some items don’t in the shopping cart don’t properly transfer to paypal. I had a customer buy a 40 dollar item and then paypal read it as a 4 dollar item. So I had to shut down so I don’t lose money on this.

    I hope someone comes up with a fix soon, I’m losing money being down.

    I have the same problem. Last update 3.0.6 doesnot work at all.

    I think its best to put your shops in catalogue mode until this is fixed, is every woocommerce shop on the internet affected by this?

    The means as stated by woocommerce 28% of all shops on the internet! thats a lot of money being lost!

    I’m just taking orders via bank transfer at present

    I did the fix from DanGCV and that did help, but I have now seen two cancelled orders as well as some that went through.

    I will e-mail those who tried to purchase something and see what happend.


    for now guys use this as a temporary solution, got mine to work after doing this, tested with live purchases and went smoothly.

    1. Find and open file: wp-content\plugins\woocommerce\includes\gateways\paypal\includes\class-wc-gateway-paypal-request.php
    2. find line
    ‘cancel_return’ => esc_url_raw( $order->get_cancel_order_url_raw() ),

    ‘cancel_return’ => urlencode( $order->get_cancel_order_url_raw() ),

    [Moderator note: code fixed. Please wrap code in the backtick character or use the code button.]


    hopefully woocommerce gets this sorted fast.

    • This reply was modified 5 years, 7 months ago by bdbrown.
    • This reply was modified 5 years, 7 months ago by bdbrown.
    • This reply was modified 5 years, 7 months ago by bdbrown.

    Got a response from WooCommerce, its a known issue.

    We’ve tracked this down to an issue with PayPal standard and guest checkout — our developers are working with PayPal to resolve this.


    woocommerce down

    • This reply was modified 5 years, 7 months ago by toiletbowl.

    Same problem here. This should be fixed as fast as possible. I am loosing money each hour. Subscribing this thread for updates. Thanks!

    Yes paypal is our only processor and we’re losing so much money right now too.

    Same problem here. 🙁

Viewing 15 replies - 61 through 75 (of 122 total)
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