Support » Plugin: WooCommerce » Transaction Cancelled

  • Hi to all,

    Last week, After clicking the Checkout button, I’m sent to Paypal, The paypal respose was,

    “Things don’t appear to be working at the moment.”
    Thanks a lot, paypal. No clue as to what “things.” Some pal.

    So I update my template and woocommerce plugin to its latest versionn3.0.5 hoping the issue will resolve. But it wasn’t. I temporary disable the paypal checkout. I test the paypal checkout again today, the previous message was gone but replace by this new message,

    “Transaction Cancelled

    Error Message
    This function is temporarily unavailable. Please try your payment again later by returning to eBay and clicking the My eBay button.”


    I also found this last week, Paypal error: Things don’t appear to be working at the moment. it is from different plugin. I don’t think they resolve the issue either.

    Before I post this, I tried the paypal sandbox and it seems to be working but not the live version.

    Is anyone out there know the solution? I will really appreciate it. Thank you so much in advance.

    our website is,

    • This topic was modified 2 years, 6 months ago by  cessto103.
Viewing 15 replies - 16 through 30 (of 122 total)
  • I changed that, just waiting on an order to see if it fixed it – do you also need to change this line:

    ‘return’ => esc_url_raw( add_query_arg( ‘utm_nooverride’, ‘1’, $this->gateway->get_return_url( $order ) ) ),


    ‘return’ => urlencode( add_query_arg( ‘utm_nooverride’, ‘1’, $this->gateway->get_return_url( $order ) ) ),

    Or just the one line?


    LOOKS LIKE THAT WORKED FOR ME TOO!!!!!!!!!!!!!! THANKS A MILLION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I only change one line and tested with order, my site working good 🙂

    • This reply was modified 2 years, 6 months ago by  dangcv.

    I only change one line and tested with order, my site working good 🙂

    Just had two orders through ok, hopefully fixed.


    Where do I find the file wp-content\plugins\woocommerce\includes\gateways\paypal\includes\class-wc-gateway-paypal-request.php?

    same problem here, i tried the fix dangcv suggested, and now all works well.
    Thank you Dangcv

    • This reply was modified 2 years, 6 months ago by  naplaz.

    Did this fix and tested on two sites. Worked fine.

    Cherriet, I used FTP via the program Filezilla and using navigating through the directory structure you mentioned (wp-content\plugins\woocommerce\includes\gateways\paypal\includes\class-wc-gateway-paypal-request.php?) I then edited the file as suggested above in the program Notepad++

    I hope this helps.

    @dangcv : Thank you so much. I had this problem on this morning. Now, with your solution, my site works well.

    @cherriet : Use your ftp, Folder:

    File: class-wc-gateway-paypal-request.php

    Line: 89.

    Unfortunately, it does’nt work for me. I just get strange message from paypal: “your cart is empty”.

    Did you notice that this only happens on Chrome browser, or is just me?

    @dangcv Thank you this solves it!!!

    @dangcv thank you very much – worked on our site.

    question is – if that’s always been a bug, PayPal must have changed something their end which is now conflicting with what’s being sent.

    Hopefully this fix will get into the main source code trunk!

    Plugin Support Hannah S.


    Automattic Happiness Engineer

    We’re now aware of the issue – thanks to all who have spoken up! At this point, we aren’t sure if the issue is within WooCommerce or PayPal.

    You can see more here:

    Thanks @dangcv for the Help!

    I’d add that people on mobile saw the issue, people on desktop didn’t in my experience.

    also i’m still back on woocommerce 2.5.5 (yes I have a big upgrade day planned) – so it’s not just the new version. the edit as suggested appeared to solve the issue for now.

Viewing 15 replies - 16 through 30 (of 122 total)
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