Transaction appears to stall instead of going to thank you page

  • elanbailey

    (@elanbailey)


    3 years, 10 months ago

    Hi team,

    I’ve just started using Stripe Payments. I love the ease of it. But I’ve had a couple of clients go through and both mentioned that their payments got hung up on processing.

    They ended up with a spinning wheel. The payment actually processed but because of the spinning wheel one client ended up accidentally paying twice.

    I’m using the DIVI theme. Could this be interfering somehow?

    e

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 10 months ago

    Hi,

    Can you let me know if your issue is similar or the same as the one mentioned in the following forum post.

    Thank you

    Thread Starter elanbailey

    (@elanbailey)

    3 years, 10 months ago

    No mine is a different issue. The client took a screenshot of the console errors. Happy to send that to you. It looks like the checkout result page was still set to http:// in the settings page. I’ve changed it to https://

    Not sure if that will fix it or if something else is going on, because I didn’t see that behaviour during testing.

    Plugin Support mbrsolution

    (@mbrsolution)

    3 years, 10 months ago

    Hi,

    It looks like the checkout result page was still set to http:// in the settings page. I’ve changed it to https://

    Changing the URL to https:// which means it is secure might fix your issue. Report back if it doesn’t.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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