Title: tragic support
Last modified: April 13, 2022

---

# tragic support

 *  [magi54](https://wordpress.org/support/users/magi54/)
 * (@magi54)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/tragic-support/)
 * Tragic support, waiting time for a response of 2 days, even when they address
   the topic and write back the frequency does not change. Miracle if they get back
   to me after 24 hours which is still a tragic time. No chat and talk in real time.
   It will be difficult to stay with them for another year.
    -  This topic was modified 4 years, 3 months ago by [magi54](https://wordpress.org/support/users/magi54/).

Viewing 1 replies (of 1 total)

 *  [diegootgs](https://wordpress.org/support/users/diegootgs/)
 * (@diegootgs)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/tragic-support/#post-15557014)
 * Hello [@magi54](https://wordpress.org/support/users/magi54/),
 * We’re sorry you went through this. We have a high support load this week which
   is unusual. We are working to improve our processes and also hiring more supporters.
 * Could you send us the ticket link related to your issue? This way we can review
   it to see what we can improve.
 * PS: There is a chat support option available in our forum, where you can get 
   support in real time: [https://wpml.org/forums/forum/english-support/](https://wpml.org/forums/forum/english-support/)

Viewing 1 replies (of 1 total)

The topic ‘tragic support’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-multilingual/assets/icon-256x256.png?rev=2937122)
 * [WPML Multilingual & Multicurrency for WooCommerce](https://wordpress.org/plugins/woocommerce-multilingual/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-multilingual/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-multilingual/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-multilingual/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-multilingual/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-multilingual/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [diegootgs](https://wordpress.org/support/users/diegootgs/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/tragic-support/#post-15557014)