Title: Tracking Time
Last modified: May 21, 2019

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# Tracking Time

 *  Resolved [amitmahtou](https://wordpress.org/support/users/amitmahtou/)
 * (@amitmahtou)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/tracking-time/)
 * We need the time should we track according to the subscription plan defined in
   the woocommerce. Also every time the support ticket is marked resolved the total
   balance available time for that order should get reduced.Please help me implement
   this

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Mayeenul Islam](https://wordpress.org/support/users/wzislam/)
 * (@wzislam)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/tracking-time/#post-11555459)
 * Thank you for using NanoSupport.
 * > We need the time should we track according to the subscription plan defined
   > in the woocommerce.
 * From this distance, we can’t understand the ‘subscription plan defined in your
   WooCommerce’ settings. So it would be difficult for us to answer you. Would be
   helpful if you can elaborate the scenario, you can use a site like [this](http://www.prntscr.com/)
   to take and add screenshots if you want.
 * > Also every time the support ticket is marked resolved the total balance available
   > time for that order should get reduced.
 * Would love to get the whole scenario in a little bit detail.
 * Thank you
 *  Thread Starter [amitmahtou](https://wordpress.org/support/users/amitmahtou/)
 * (@amitmahtou)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/tracking-time/#post-11559783)
 * We have installed woocommerce subscription plugin to subscribes our plans.
    Then
   we installed nano support plugin to create support tickets for easy acces
 * After creating plan and ticket we want nano support plugin to show the exact 
   time and remaining time of the plan with an order id to the agent on his dashboard
   which is currently not working
 * For example, a user has subscribed to the plan on per day basis. So their data
   should be shown to the agent as showing on the attached Screenshot
 * [https://prnt.sc/nrvkxs](https://prnt.sc/nrvkxs)
 * [https://prnt.sc/nrvk90](https://prnt.sc/nrvk90)
 * Could you please suggest a solution?
 * Thanks
    Regards Amit
    -  This reply was modified 6 years, 11 months ago by [amitmahtou](https://wordpress.org/support/users/amitmahtou/).
 *  Plugin Author [Mayeenul Islam](https://wordpress.org/support/users/wzislam/)
 * (@wzislam)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/tracking-time/#post-11561000)
 * [@amitmahtou](https://wordpress.org/support/users/amitmahtou/) Thank you for 
   the clarification
 * > We have installed woocommerce subscription plugin to subscribes our plans.
   > 
   > Then we installed nano support plugin to create support tickets for easy acces
 * Actually NanoSupport, as of now, have no support for WooCommerce Subscriptions
   plugin – it has only the WooCommerce Core support.
 * We don’t have any plan just now to add support for the WooCommerce Subscriptions
   plugin. But we can take this as a feature request for any future time, inshALLAH.
 * You can track the progress in this Github issue:
    [https://github.com/nanodesigns/nanosupport/issues/79](https://github.com/nanodesigns/nanosupport/issues/79)
 * We’re very sorry for your inconvenience regarding this.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Tracking Time’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Mayeenul Islam](https://wordpress.org/support/users/wzislam/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/tracking-time/#post-11561000)
 * Status: resolved