Title: Tracking problems
Last modified: December 14, 2016

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# Tracking problems

 *  Resolved [catmaniax](https://wordpress.org/support/users/catmaniax/)
 * (@catmaniax)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/tracking-problems/)
 * Hello.
 * I’m running into several problems and I hope you can shed some light.
 * 1. The country is not detected and says unknown when you hover on it.
    2. The
   IP is not displayed properly but like 2a02:214d:801c:2000:a831:b216:c15c:e043.
   3. The Homepage is displayed just as a / Shouldn’t it be displayed as [https://www.site.com](https://www.site.com)?
   3. Geolocation option is not available at all and the world map in dashboard 
   shows as blank.
 * You can see most of these in the screenshot below:
 * [https://s29.postimg.org/hf51lbu5z/slimstat.jpg](https://s29.postimg.org/hf51lbu5z/slimstat.jpg)
 * I hope you can help me out.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/tracking-problems/#post-8554466)
 * Hi, let me address your concerns one by one
 * 1. you might have a firewall/proxy/load balancer that is not sending the right
   information to the web server; please check with your service provider
    2. those
   are IPv6 addresses, and the MaxMind database we use does not support IPv6 to 
   determine countries 3. for brevity we drop the domain name from all the internal
   URLs, to avoid cluttering the interface 4. see 1 + 2
 * Cheers,
    Jason
 *  Thread Starter [catmaniax](https://wordpress.org/support/users/catmaniax/)
 * (@catmaniax)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/tracking-problems/#post-8561593)
 * Thanks for the reply.
 * I have not managed to resolve anything yet.
    I’m using Cloudflare. Also I have
   checked “Enable IPv6 support and gateway” in Cloudflare. Maybe it has something
   to do with that?
    -  This reply was modified 9 years, 5 months ago by [catmaniax](https://wordpress.org/support/users/catmaniax/).
 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/tracking-problems/#post-8562895)
 * All I can say is that our IP geolocation database DOES NOT support IPv6 addresses
   at this time, because the one that does requires PHP 5.3 or higher to work, while
   we want to keep the compatibility with PHP 5.2 for our users.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Tracking problems’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/tracking-problems/#post-8562895)
 * Status: resolved