Title: Tracking Not Working
Last modified: October 24, 2019

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# Tracking Not Working

 *  Resolved [segmentcm](https://wordpress.org/support/users/segmentcm/)
 * (@segmentcm)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/tracking-not-working-11/)
 * Hi,
 * I installed your plugin a few days ago and it teacked my first test order. But
   now it will not track any more orders.
 * So the first order was tracked on Oct 22 but no other orders since. I can still
   see the 1 order from the 22nd but thats it.
 * I have all of the boxes checked, such as Enhanced Ecommerce.
 * Any help would be appreciated.
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftracking-not-working-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Michael K](https://wordpress.org/support/users/mikkamp/)
 * (@mikkamp)
 * Automattic Happiness Engineer
 * [6 years, 9 months ago](https://wordpress.org/support/topic/tracking-not-working-11/#post-12064604)
 * Hi there,
 * Would you be able to confirm if you are seeing any tracking data show up in your
   Google Analytics such as when a product is added to the cart or when the checkout
   page is viewed. I had a look at your WooCommerce pages, and I do see the data
   being sent over to Google at the various stages. Although I haven’t completed
   a full checkout.
 * Any administrator user is excluded from tracking. So can you make sure you are
   testing while being logged out (or optionally a customer account). Generally 
   the tracking for the purchase will be done as soon as the user visits the checkout
   thank you page.
 * I’d suggest to test with the Chrome Extension Tag Assistant to make sure tracking
   is being sent at each stage of the checkout, you can find this here: [https://get.google.com/tagassistant/](https://get.google.com/tagassistant/)
 *  Thread Starter [segmentcm](https://wordpress.org/support/users/segmentcm/)
 * (@segmentcm)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/tracking-not-working-11/#post-12065941)
 * I think that’s it. I keep running tests as admin. Totally makes sense. I’ll give
   it a shot as a regular user and see what happens.
 * Thanks for taking the time to respond 🙂
 * If I have any further trouble I’ll let you know.
 *  [Zach W](https://wordpress.org/support/users/dynamiczach/)
 * (@dynamiczach)
 * Automattic Happiness Engineer
 * [6 years, 8 months ago](https://wordpress.org/support/topic/tracking-not-working-11/#post-12087273)
 * Okay, thanks for letting us know!
 * Since it seems like testing with an Admin account was the issue, I’m going to
   mark this as resolved – if you have any further questions, you can still reply
   here or start a new thread. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Tracking Not Working’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-google-analytics-integration/assets/icon-256x256.
   png?rev=3234358)
 * [Google Analytics for WooCommerce](https://wordpress.org/plugins/woocommerce-google-analytics-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-analytics-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-analytics-integration/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Zach W](https://wordpress.org/support/users/dynamiczach/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/tracking-not-working-11/#post-12087273)
 * Status: resolved